Student Experience & Wellbeing Lead for Teaching & Learning

University of Manchester; Manchester; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Pension scheme

Employee health and wellbeing services

Exceptional annual leave entitlement

Additional paid closure over Christmas

Discounts at major retailers

Job summary

University of Manchester is seeking a motivated Teaching, Learning Student Experience Coordinator to join the Student Support and Wellbeing team within the School of Arts, Languages and Cultures. The role focuses on coordinating frontline support, wellbeing services and student engagement, with strong collaboration across academic and professional services.

The ideal candidate brings experience in student support, supervision, and excellent interpersonal and digital skills, with a commitment to

Qualifications

• Experience in student support, student administration, higher education or a comparable customer-focused environment.
• Experience supervising or coordinating the work of others.
• Excellent interpersonal and communication skills with a range of stakeholders.
• Strong organisational skills and ability to manage competing priorities.
• Compassionate and professional approach handling sensitive student matters.
• Commitment to delivering excellent service and improving the student experience.
• Strong digital skills and confidence with systems and data.

Responsibilities

• Lead and coordinate a team providing student support and wellbeing services.
• Support students with a range of issues, ensuring signposting to appropriate university support services.
• Coordinate key student support processes, including mitigating circumstances, fitness to study and student engagement monitoring.
• Act as Disability Coordinator for the School, working with the Disability Advisory and Support Service (DASS).
• Develop effective working relationships with academic and professional services colleagues across the University.
• Use data and insight to support service delivery and continuous improvement.
• Contribute to a culture of excellent customer service, innovation and student centred practice.

Skills

Student support

Student administration

Team supervision

Interpersonal skills

Organisational skills

Communication skills

Digital skills

Job description

University of Manchester is seeking a motivated Teaching, Learning Student Experience Coordinator to join the Student Support and Wellbeing team within the School of Arts, Languages and Cultures. The role focuses on coordinating frontline support, wellbeing services and student engagement, with strong collaboration across academic and professional services.

The ideal candidate brings experience in student support, supervision, and excellent interpersonal and digital skills, with a commitment to