Tea Brand Ambassador – In-Store Experience & Masterclasses

Twinings group; Greater London; Hybrid; GBP 21,000 - 32,000; Full time

Benefits offered by this job

25 days holiday plus 8 bank holidays

Perkbox – employee discount scheme

Lunch allowance

Pension matched up to 10%

Cycle to work scheme

SimplyHealth Cash plan

onsite staff shop and staff discounts

LinkedIn Learning access

ABF Networking access

Job summary

Twinings UK&I is seeking a Retail & Brand Ambassador to join the Strand flagship store in London. This permanent, full-time role focuses on delivering exceptional customer experiences, supporting sales, managing masterclasses, and maintaining the historic shop environment.

All duties are onsite in London with weekend shifts. Candidates will participate in assessment days; the next on Monday 26th October 2026. Please watch the introduction video before applying.

Qualifications

• Experience in a customer-facing role.
• Passion for tea and wellbeing drinks.
• Willing to work on weekends.
• On-site London location.

Responsibilities

• Support shop floor sales and enhance customer experience with product knowledge.
• Operate tills, manage bookings for Masterclass Programme, handle deliveries and restocking.
• Maintain flagship store standards and care for back-of-house areas and mosaic floor.
• Brew, serve, and explain a wide range of teas at the Strand tea bar; run Masterclasses in the Tasting Room.

Skills

Tea passion

Customer service

Communication

Flexibility

Team collaboration

Public speaking

Job description

Twinings UK&I is seeking a Retail & Brand Ambassador to join the Strand flagship store in London. This permanent, full-time role focuses on delivering exceptional customer experiences, supporting sales, managing masterclasses, and maintaining the historic shop environment.

All duties are onsite in London with weekend shifts. Candidates will participate in assessment days; the next on Monday 26th October 2026. Please watch the introduction video before applying.