Retail & Brand Ambassador

Twinings group; Greater London; Hybrid; GBP 21,000 - 32,000; Full time

Benefits offered by this job

25 days holiday plus 8 bank holidays

Perkbox – employee discount scheme

Lunch allowance

Pension matched up to 10%

Cycle to work scheme

SimplyHealth Cash plan

onsite staff shop and staff discounts

LinkedIn Learning access

ABF Networking access

Job summary

Twinings UK&I is seeking a Retail & Brand Ambassador to join the Strand flagship store in London. This permanent, full-time role focuses on delivering exceptional customer experiences, supporting sales, managing masterclasses, and maintaining the historic shop environment.

All duties are onsite in London with weekend shifts. Candidates will participate in assessment days; the next on Monday 26th October 2026. Please watch the introduction video before applying.

Qualifications

• Experience in a customer-facing role.
• Passion for tea and wellbeing drinks.
• Willing to work on weekends.
• On-site London location.

Responsibilities

• Support shop floor sales and enhance customer experience with product knowledge.
• Operate tills, manage bookings for Masterclass Programme, handle deliveries and restocking.
• Maintain flagship store standards and care for back-of-house areas and mosaic floor.
• Brew, serve, and explain a wide range of teas at the Strand tea bar; run Masterclasses in the Tasting Room.

Skills

Tea passion

Customer service

Communication

Flexibility

Team collaboration

Public speaking

Job description

Retail & Brand Ambassador

Application Deadline: 22 October 2026

Department: The Strand

Employment Type: Permanent - Full Time

Location: London

Description

Great People Work Here

In Twinings UK&I we’ve come a long way since Twinings began in 1706, and we’re excited that we are now a leading brand in both hot and cold Wellbeing drinks, empowering millions of consumers to get the most out of life. We’ve created an organisation designed to be in flow, where everyone has a pivotal role to play, and an experience that enables you to get the most out of life at Twinings and thrive.

Please note for this role we conduct assessment days. The next assessment day is being held on Monday 26th October 2026.

The Strand store is open 7 days per week and this role is fully based onsite in London. On average our Ambassadors work 2 out of every 4 weekends.

Please ensure that you watch the video before making your application.

https://www.youtube.com/watch?v=NzpaHX3gkz0

Key Responsibilities

• Focus will be on supporting the sales on the shop floor as well as enhancing the customers shopping experience through friendly and welcoming interactions and a baseline knowledge of the products and services that we offer.
• Support the team from an operational standpoint, working on the tills, taking bookings for the Masterclass Programme as well as handling incoming deliveries and restocking the shop floor product storage.
• Maintenance of the store as the historic Twinings flagship premises is of great importance and you'll be required to know the procedures for looking after various elements of the shopfloor and the back of the house such as resalting the dishwashers, and proper care for the mosaic floor.
• Coverage of the shopfloor tea bar and the responsibility of brewing, serving, and explaining the wide array of blends and single origin and estate teas we offer here at the Strand to customers.
• Running the Masterclasses in the bespoke Tasting Room. These two-hour sessions will require strong knowledge of both tea as a subject, its history and Twinings own history as well as skills in oration and public performance. The Masterclasses are the of great importance to the Strand as we are the first face of Twinings to many of our customers and the Masterclass is a special event that allows us to showcase our history and induct people into the love of tea.
• Facilitating, helping organise and catering to bespoke experiences, including the provision of needed materials, designing of the event’s menus or orders of serve, and liaising with elements of the broader Twinings team in preparation of the event.

Skills, Knowledge and Expertise

• Has a passion for tea and wellbeing drinks
• Can build and maintain relationships with team members, collaborate and seeks input from others
• Listens to, understands and recognizes specific needs of individual customers.
• Confident in giving advice and making decisions in unexpected situations.
• Flexible to do different tasks.
• Curious to learn more every day.
• Experience of working in a customer facing role

Benefits

• 25 days holiday plus 8 bank holidays and the option to buy and sell holidays
• Perkbox – employee discount scheme with discounts online, in high street stores, cinema, holidays, restaurants and many more
• Lunch allowance
• Pension scheme with your contributions matched for up to 10% of your salary
• Cycle to work scheme
• SimplyHealth Cash plan
• Onsite Staff shop and online staff discounts
• Access to LinkedIn Learning
• Access to ABF Networking. connect, collaborate, and grow across the ABF Group.