Target-Driven Sales & Customer Service Advisor

Automobile Association; United Kingdom; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave

Pension

Free AA breakdown membership

Insurance discounts

Salary sacrifice scheme

Life assurance

Learning & development

Employee assistance programme

Job summary

The AA in Oldbury is seeking a Sales Customer Service Advisor to support customers on the telephone, understand their needs and recommend the right products to deliver peace of mind. This is a full-time, office-based role withRotational shifts; you will join a busy team dedicated to helping customers with their breakdown journey.

This role offers structured training, ongoing coaching, and the chance to earn through our performance incentive scheme while developing your sales skills in a

Qualifications

• Motivated to meet goals and achieve targets.
• Strong interpersonal and communication skills for customer conversations.
• Ability to handle inbound and outbound calls and upsell where appropriate.

Responsibilities

• Support customers via telephone during their breakdown journey and identify needs for the right solution.
• Achieve and exceed individual and team sales targets through inbound and outbound calls.
• Engage with customers and build confidence to deliver outstanding outcomes on every call.
• Identify customer needs to ensure correct products are promoted and queries resolved.
• Utilize available resources, tools and systems to deliver the best customer outcome.
• Maintain composure during peak call times to ensure consistent service quality.

Skills

Target-driven

Customer service

Communication skills

Sales skills

Telephone handling

Job description

The AA in Oldbury is seeking a Sales Customer Service Advisor to support customers on the telephone, understand their needs and recommend the right products to deliver peace of mind. This is a full-time, office-based role withRotational shifts; you will join a busy team dedicated to helping customers with their breakdown journey.

This role offers structured training, ongoing coaching, and the chance to earn through our performance incentive scheme while developing your sales skills in a