Tankering Operations Scheduler for Wastewater Network

Lanes Group; Woolpit; On-site; GBP 32,000 - 46,000; Full time

Job summary

Lanes Group is seeking a Tankering Operations Coordinator to ensure efficient deployment of field teams for wastewater tankering activities across East Anglia. You will coordinate schedules, liaise with teams and customers, and adapt plans to meet KPIs and safety standards.

The role requires strong organizational skills, experience in scheduling or planning, and a customer-focused mindset to minimize disruption and maintain service levels.

Qualifications

• Previous experience in a scheduling, planning, or coordination role in utilities or field services.
• Strong understanding of customer service principles and delivering excellent experiences.
• Familiarity with wastewater network operations or related environmental/emergency response scenarios is desirable.
• Excellent organizational and multitasking skills in a fast-paced environment.

Responsibilities

• Coordinate and schedule all planned tankering operations across the wastewater network, including routine sewer maintenance, capacity management, and support for planned engineering or maintenance activities.
• Develop and maintain efficient tankering operations schedules, ensuring optimal routing and resource allocation based on job priority, geographic area, and tanker availability to reduce travel time and operational costs.
• Monitor the delivery of planned tankering operations works throughout the day, updating internal systems and maintaining live communication with field operatives to track progress and manage any schedule changes.
• Liaise with internal teams and customers to provide updates of planned tankering activities, ensuring access arrangements and potential service impacts are clearly communicated and managed.
• Adjust schedules in response to changing operational conditions, resource availability, or network requirements, maintaining continuity and performance against KPIs.
• Work closely with Operational Management and Compliance Teams to ensure tankering works support wider asset management and maintenance program's effectively and safely.
• Ensure accurate job creation, documentation, and closure within internal systems, including raising follow-on activities or compliance checks where necessary to meet regulatory standards.
• Champion a customer-first approach, ensuring that all planned tankering activities are delivered with professionalism, minimal disruption, and in line with Anglian Water's Customer Vision.

Skills

Scheduling

Coordination

Customer service

Communication

Tools

Scheduling software

Job description

Lanes Group is seeking a Tankering Operations Coordinator to ensure efficient deployment of field teams for wastewater tankering activities across East Anglia. You will coordinate schedules, liaise with teams and customers, and adapt plans to meet KPIs and safety standards.

The role requires strong organizational skills, experience in scheduling or planning, and a customer-focused mindset to minimize disruption and maintain service levels.