Operations Leader - Logistics & Service Delivery

Lanes Group; Poyle; On-site; GBP 55,000 - 75,000; Full time

Job summary

Lanes Group is recruiting an Operations Manager for the Thames region, based in Colnbrook/Iver. You will lead the logistics teams to deliver wastewater tankering and treatment services, ensuring performance against KPIs and SLAs while maintaining compliance with HR, health & safety and data protection policies.

You will drive continuous improvement, coach regional teams, manage key client relationships and support change initiatives, with a focus on delivering excellent customer experience and

Qualifications

• Requires strong organisational and multitasking abilities.
• Excellent communication and relationship-building skills.
• Experience in a managerial role essential.
• Proficient in Microsoft Office; full UK driving licence required.

Responsibilities

• Lead operational team to meet KPIs and SLAs.
• Promote a get-it-right-first-time culture and ensure policy compliance.
• Drive data-led decisions to improve performance and efficiency.
• Develop and deliver continuous improvement across processes and systems.

Skills

Organisational skills

Interpersonal skills

Stakeholder engagement

Managerial experience

MS Office proficiency

UK driving licence

Job description

Lanes Group is recruiting an Operations Manager for the Thames region, based in Colnbrook/Iver. You will lead the logistics teams to deliver wastewater tankering and treatment services, ensuring performance against KPIs and SLAs while maintaining compliance with HR, health & safety and data protection policies.

You will drive continuous improvement, coach regional teams, manage key client relationships and support change initiatives, with a focus on delivering excellent customer experience and