Talking Therapies Service Manager

Dorking Healthcare Limited; Redhill; On-site; GBP 45,000 - 55,000; Full time

Job summary

A healthcare organization in England is seeking a Service Manager to lead a diverse team in delivering high-quality psychological interventions. The role includes providing operational leadership, managing staff, and ensuring that services meet national standards and local contracts. Candidates are expected to have experience in healthcare services and the ability to drive innovation and continuous improvement while prioritizing patient-centered care. Competitive salaries and excellent benefits are offered.

Benefits

Competitive salaries

27-33 days annual leave plus bank holidays

Opportunity to buy or sell leave

Training and career development opportunities

NHS Pension scheme

Qualifications

• Proven experience in operational leadership roles in healthcare services.
• Ability to inspire and manage diverse teams effectively.
• Strong understanding of national standards and local contracts.

Responsibilities

• Provide operational leadership to ensure services meet national standards.
• Inspire and manage the team with clinical leads and managers.
• Drive innovation and service development in healthcare.

Job description

As Service Manager, you will:

• Provide operational leadership to ensure services meet national standards and local contracts.
• Inspire and manage the team with the support of the Clinical Leads, Locality Managers, and administrative teams.
• Drive innovation, service development, and integration with primary care and mental health pathways.
• Ensure waiting time targets, governance standards, and performance KPIs are consistently achieved within budget.
• Champion patient‑centred care, co‑designing improvements with people who have lived experience.

The Talking Therapies Service Manager plays a pivotal role in leading a large, diverse team to deliver high‑quality psychological interventions. Working closely with Clinical Leads and Locality Managers, the post holder will provide both operational and clinical leadership, ensuring services meet national protocols and local contractual requirements.

Key Aims of the Role

• Delivering a dynamic, effective, and efficient service that meets contractual, organisational, and patient needs.
• Providing strong people management, including recruitment, retention, performance, and welfare.
• Building collaborative relationships across primary care, mental health pathways, and partner organisations.
• Driving innovation, embracing change, and ensuring continuous improvement.
• Aligning service objectives with NHS and organisational goals.

Equality and Diversity

DHC actively encourages and promotes diversity, ensures all voices are heard and included, and is committed to equal opportunities for all.

About DHC

DHC is a GP Federation dedicated to supporting the local population in Surrey by providing high‑quality healthcare. By working together, we develop health services that help our patients stay well, are efficient and meet the needs of our local stakeholders. We place people at the centre of everything we do. We provide a wide range of quality healthcare services, including elective care, Talking Therapies, and community healthcare, which we integrate and coordinate with primary care. We are registered with the CQC (Care Quality Commission) and are an accredited AQP (Any Qualified Provider). We value our team and provide strong leadership with great professional development in a fun and friendly environment. DHC is working at the centre of the local health system and neighbourhoods, to evolve and deliver integrated care which requires strong partnerships with many organisations. In all of our services, we aim to put the patient at the centre of their care, make sure our services are easy to access by local patients and reduce waiting times for patients. We are well placed to influence the wider system in making good choices for our population.

Benefits

• Competitive salaries
• 27-33 days annual leave plus bank holidays
• Opportunity to buy or sell leave
• Training and career development opportunities
• NHS Pension scheme