Talent Acquisition Ops & Performance Lead (Hybrid)

PwC UK; Birmingham; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Private medical cover

Flexible working

Job summary

PwC UK in Birmingham is seeking a Talent Acquisition and Delivery Manager to ensure recruitment services meet quality, fairness and standards, using evidence and practical improvements. This hands-on role focuses on continuous enhancement of delivery, governance and stakeholder collaboration.

You will influence how recruitment is delivered, resolve operational challenges, and drive sustainable improvements across our Talent Acquisition service with suppliers and internal teams.

Qualifications

• Experience in Talent Acquisition and recruitment delivery.
• Ability to use data, governance controls and stakeholder feedback.

Responsibilities

• Understand end-to-end candidate lifecycle across experience of candidates, recruiters, assessors and hiring teams.
• Assess delivery using performance information, quality reviews, governance controls and stakeholder feedback.
• Investigate issues across people, process, technology and suppliers to identify causes and improvements.
• Lead targeted quality assurance activities across recruitment and assessment with feedback to strengthen practice.
• Coordinate delivery improvements by bringing stakeholders together and defining ownership.
• Ensure recruitment processes and controls are effective and governed through appropriate forums.
• Identify opportunities for continuous improvement across Talent Acquisition and external suppliers.
• Maintain strong relationships and clear operational standards, communicating complex issues clearly.

Skills

Stakeholder management

Problem solving

Analytical thinking

Quality assurance

Communication

Job description

PwC UK in Birmingham is seeking a Talent Acquisition and Delivery Manager to ensure recruitment services meet quality, fairness and standards, using evidence and practical improvements. This hands-on role focuses on continuous enhancement of delivery, governance and stakeholder collaboration.

You will influence how recruitment is delivered, resolve operational challenges, and drive sustainable improvements across our Talent Acquisition service with suppliers and internal teams.