Tailor Made Technologies - IT Operations Manager

Loxo; Winchester; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Training opportunities

Career progression

Birthday off

IT purchasing scheme

Company pension

Breakout room with breakfast and pool

Company car or car allowance

Job summary

Tailor Made Technologies is seeking an experienced Site Based Onsite IT Manager to lead a small but important IT team at a major retail client site in Winchester. The role requires on-site presence five days a week and close collaboration with the client and Tailor Made Technologies team.

The Onsite IT Manager will supervise the onsite support team, coordinate incidents, ensure excellent communication, and manage ticket workflows while delivering a high level of customer service and operational

Qualifications

• Supervise onsite support team and coordinate incidents.
• Maintain excellent communication with customers and internal stakeholders.
• Ensure SLA compliance and effective ticket management.

Responsibilities

• Lead onsite team and coordinate incidents with customers.
• Provide first response fixes and escalate when needed.
• Manage working queues and prioritize events to deliver a great customer experience.
• Contribute to project work and non-BAU IT tasks.

Skills

Team leadership

Service desk management

Ticketing system experience

Windows desktop support

Windows Server

Active Directory

VMware

ITIL knowledge

Customer service

Communication

Tools

VMware

Job description

Tailor Made Technologies are a fast-growing technology company based in Whiteley, located on the outskirts of Fareham. We are an award winning Managed Service Provider servicing the UK and Europe. At TMT we have a strong team ethos which has enabled us to deliver exceptional service to our clients for over 25 years. When you join us you will be part of our forward thinking team, where you will be supported by not only your manager and the leadership team but your colleagues as well. We at Tailor Made Technologies will give you everything you will need to develop your career with us.

Overview of the Role

We are currently recruiting an experienced Site Based Onsite IT Manager who will be based in Winchester at one of our largest retail client's sites. This role will be joining our already established onsite engineering team who provides support for our client. You will be bringing your IT knowledge, customer experience, and leadership skills to provide an efficient, approachable and streamlined methodology to fixing their IT issues and running a small but important IT team. As the Onsite IT Manager you will be expected to work on our client's site 5 days a week.

Responsibilities

Although you will be on site at one of our clients you will be an important member of the Tailor Made Technologies team, you will be the face of the company every day. As our Onsite IT Manager, you will be responsible for; supervising the onsite support team, coordinating incidents with the customer, ensuring that excellent communication is being provided, providing outstanding customer care and support through efficient ticket management, providing first response fixes, resolving incidents and requests or escalating when necessary, managing working queues and prioritising events, complying with SLA's, supporting the service desk and working efficiently and productively to ensure a excellent customer experience. You will also sometimes be required to be part of project work and other non-BAU tasks that involve the IT team. All support and training will be given to ensure you have what you need to excel in your career at Tailor Made Technologies.

Skills

• Experience with leading a team and coordinating work
• Experience with a service desk ticketing system
• If you have experience in any of the below, we'd like to hear from you (not all required):
• WindowsDesktops configuration and support experience
• Windows Server configuration and support experience
• Microsoft Exchange configuration and support experience
• Active Directory configuration and administration
• VMware support experience
• ITIL knowledge
• Organisational skills
• Relationship builder
• Results driven with a proven track record of achieving
• Team player
• Self-motivated and proactive
• Ability to be resilient and to work under pressure

Benefits of Working for Tailor Made Technologies

• Training opportunities set out with a clear training structure.
• Progressive working environment with access to voice your opinions to decision makers.
• Birthday off.
• IT Purchasing Scheme.
• Company Pension.
• A brilliant breakout room which provides a free breakfast and a pool table
• Company car or car allowance with this role.