Second Line Support Engineer

Tailor Made Technologies; Woking; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Training opportunities

Progressive working environment

Birthday off

Flexi health plan cover

Company pension

Job summary

A leading technology provider in Woking seeks a 2nd Line Engineer to join their dynamic team. In this role, you will be the face of the company, responsible for delivering exceptional customer service through effective ticket management, incident resolution, and ensuring customer satisfaction. Ideal candidates will possess strong technical skills in Windows, Active Directory, and Exchange, with a passion for technology and proactive problem-solving. Benefits include training opportunities and a progressive work environment.

Qualifications

• Experience in Windows Desktops and Server configuration/support.
• Proficiency in Microsoft Exchange and Active Directory management.
• Familiarity with service desk ticketing systems is a plus.

Responsibilities

• Provide outstanding customer care and support through efficient ticket management.
• Resolve incidents and requests efficiently, escalating when necessary.
• Manage working queues and prioritize events effectively.

Skills

Service desk ticketing system experience

Windows Desktops configuration and support

Windows Server configuration and support

Microsoft Exchange configuration and support

Active Directory configuration and administration

VMware support experience

ITIL knowledge

Organisational skills

Results driven mindset

Team player

Self-motivated and proactive

Job description

We are currently recruiting a 2nd Line Engineer to be based out of our customers site in Woking. Our customer is a market leader in the Catering and Food Supply sector. There is a team of experienced Engineers supporting from Head Office who will be assisting you within the role. Within this role you'll be working with our experienced team to support internal users across 2nd line and managing IT systems and they go through a period of substantial growth.

Benefits of working for Tailor Made Technologies:

• Training opportunities set out with a clear training structure
• Progressive working environment with access to voice your opinions to decision makers
• Your birthday off
• Flexi health plan cover and access to a range of Health Benefits
• Company pension

Join a Trusted Partner for Transformative Managed Technology

Experts in Managed IT, Cyber Security and Communications solutions, Tailor Made Technologies (TMT) is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals.

Partnership-focused with a deep and deliberate understanding of customers’ strategic goals, our in‑house teams tailor our services to suit every client’s unique requirements and drive business growth.

Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business‑critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets.

Duties and responsibilities of our Outsource Engineer – Woking

Although you will be on site at one of our clients you will be an important member of the Tailor Made Technologies team, you will be the face of the company every day. As our 2nd Line IT Engineer, you will be responsible for; providing outstanding customer care and support through efficient ticket management, providing first response fixes, resolving incidents and requests or escalating when necessary, managing working queues and prioritising events, building machines, complying with SLA’s and working efficiently and productively to ensure an excellent customer experience. All support and training will be given to ensure you have what you need to excel in your career at Tailor Made Technologies.

Previous Experience:

If you have experience in any of the below, we’d like to hear from you (not all required):

• Experience with a service desk ticketing system Windows Desktops configuration and support experience
• Windows Server configuration and support experience
• Microsoft Exchange configuration and support experience
• Active Directory configuration and administration
• VMware support experience
• ITIL knowledge
• Organisational skills
• Results driven with a proven track record of achieving.
• Team player
• Self‑motivated and proactive
• Ability to be resilient and to work under pressure.

If you're interested in finding out more, please apply or contact [e-mail]