Onsite IT Manager: Lead Retail IT Support Team (Car Allowance)

Loxo; Winchester; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Training opportunities

Career progression

Birthday off

IT purchasing scheme

Company pension

Breakout room with breakfast and pool

Company car or car allowance

Job summary

Tailor Made Technologies is seeking an experienced Site Based Onsite IT Manager to lead a small but important IT team at a major retail client site in Winchester. The role requires on-site presence five days a week and close collaboration with the client and Tailor Made Technologies team.

The Onsite IT Manager will supervise the onsite support team, coordinate incidents, ensure excellent communication, and manage ticket workflows while delivering a high level of customer service and operational

Qualifications

• Supervise onsite support team and coordinate incidents.
• Maintain excellent communication with customers and internal stakeholders.
• Ensure SLA compliance and effective ticket management.

Responsibilities

• Lead onsite team and coordinate incidents with customers.
• Provide first response fixes and escalate when needed.
• Manage working queues and prioritize events to deliver a great customer experience.
• Contribute to project work and non-BAU IT tasks.

Skills

Team leadership

Service desk management

Ticketing system experience

Windows desktop support

Windows Server

Active Directory

VMware

ITIL knowledge

Customer service

Communication

Tools

VMware

Job description

Tailor Made Technologies is seeking an experienced Site Based Onsite IT Manager to lead a small but important IT team at a major retail client site in Winchester. The role requires on-site presence five days a week and close collaboration with the client and Tailor Made Technologies team.

The Onsite IT Manager will supervise the onsite support team, coordinate incidents, ensure excellent communication, and manage ticket workflows while delivering a high level of customer service and operational