Tailor Made Sales Consultant

i2i Recruitment Limited; Cheltenham; On-site; GBP 32,000 - 46,000; Full time

Job summary

Abercrombie & Kent in Cheltenham seeks a Tailor Made Sales Consultant to design luxury FIT programmes for European travel, working with sales offices and travel advisors. You’ll assess feasibility, price programs, and maintain exceptional client service.

You will negotiate rates, manage quotes, and aim to exceed sales and margin goals while building strong partnerships in the luxury travel sector.

Qualifications

• Confident, positive attitude.
• Strong spoken and written communication; second European language is advantageous.
• Good general knowledge of Europe.
• Proficient in Outlook, Word, Teams and Excel.
• Natural affinity for sales and achieving goals.
• Passion for travel.
• Ability to multi-task and work under pressure.
• Attention to detail.
• Willingness to develop client relationships.
• Good time management.

Responsibilities

• Design tailor-made FIT programmes for clients and travel advisors.
• Meet or exceed sales, turnaround, conversion and margin targets.
• Negotiate hotel and land provider rates.
• Cost programmes accurately and on time.
• Follow up on new business quotes.
• Set up files and ensure reservations accuracy.
• Explore new products and opportunities to increase sales.
• Validate costs and itineraries prepared by others.
• Build relationships with luxury travel industry professionals.

Skills

Communication skills

Second language

Europe knowledge

Microsoft Office

Sales oriented

Travel passion

Multi-tasking

Attention to detail

Relationship building

Time management

Job description

Position: Tailor Made Sales Consultant (up to Executive depending on experience or skills-set) Full Time / Part Time

Department: Tailor Made Journeys and/or Agency Sales

Location: Cheltenham, but you may be required to work at such other location(s) as the Company may require

Reports to: FIT Manager

PURPOSE:

Using the client brief and subsequent qualifying process this role involves building and pricing creative luxury tailor-made programs for travel across Europe. The Consultant will be responsible for achieving sales and margin goals, along with designing programs which are operationally sound. Ultimately the aim is to exceed expectations of our guests, sales offices and travel advisors so the return to A&K again and again.

Summary

• To design tailor-made FIT programmes for A&K sales offices or travel advisors, checking the feasibility of itineraries and making suggestions as appropriate.
• Meet or exceed set and agreed turnaround, sales, conversion and margin targets.
• To negotiate better hotel and land provider rates rates where possible
• To cost each programme accurately, competitively and to the required level of quality within the agreed time frame whilst maintaining creativity, using the in-house reservations system
• To actively follow up on all new business quoted until a definitive result is obtained.
• On confirmation, set up the file and ensure the reservation system are accurate before handing over to the operator.
• To actively investigate new products and opportunities to achieve greater sales to existing and new clients.
• To check, when requested, costings and itinerary content of programmes which have been set up by other team members.
• To check the final itinerary and Supplier Information Report before it is sent to all suppliers, as required.
• To built strong relationships with a global clientele of luxury travel industry professionals in order to encourage repeat business.

Quality Control / Customer Service:

• To develop an itinerary which is operationally viable from the outset
• To assist managers and operations staff in handling issues as they arise
• To provide Quality Control information to the Manager/Supervisor as required
• To proactively participate in, and provide training on destinations, products and procedures

EXPERIENCE & QUALIFICATIONS:

Desired Skills-Set:

• A confident, positive attitude
• Strong spoken and written communication skills. A second European language is advantageous
• A Good level of geographical and general knowledge of Europe is advantageous
• Up-to-date knowledge of Outlook, Word, Teams and Excel
• A natural affinity for sales and (over) achieving goals
• A real passion for travel
• Ability to multi-task and work under pressure
• Attention to detail
• A willingness to develop relationships with clients
• Good and effective time management