Personal Travel Specialists – tailor-made travel

Gradsouthwest; Exeter; On-site; GBP 26,000 - 36,000; Full time

Job summary

Gradsouthwest is recruiting personal travel specialists to work in a sales capacity on our European and long-haul tailor-made, luxury holiday programmes. The role is based at our Exeter offices, offering the chance to craft high-end itineraries with attention to detail and excellent service.

You will price holidays from scratch, tailor the details to the client brief, and strive to meet generous financial targets while delivering top-quality service.

Qualifications

• Experience in luxury travel sales is preferred but not required.
• Knowledge of destinations and suppliers is advantageous.
• Excellent spoken and written English is essential.
• Strong numeracy and commercial aptitude are important.

Responsibilities

• Putting together appropriate holidays.
• Pricing holidays from scratch.
• Tailoring holiday details to client briefs.
• Ensuring all elements are in place.
• Delivering outstanding customer service.

Skills

Luxury travel sales

High value bookings

Excellent English

Pricing accuracy

Education

UK degree (Russell Group)

Tools

Microsoft Office

Job description

Personal Travel Specialists – tailor-made travel

We are recruiting for personal travel specialists to work in a sales capacity on both our European and long-haul tailor-made, luxury holiday programmes.

Our programmes include:

• Tailor-made, luxury hotel holidays to France, Italy, Spain, other Mediterranean countries, the Caribbean and the Indian Ocean
• Tailor-made touring holidays for individuals to Italy, France, Spain, Norway, Sri Lanka, Vietnam and New Zealand
• Tailor-made rail holidays throughout Europe including Italy, France, Spain and Norway but also to Switzerland, Austria, Germany and other central European countries
• Special interest holidays such as gardens, wine appreciation, walking, cookery and opera
• Cultural and sporting holidays for families

What does this role entail?

• Responsibility for putting together appropriate holidays
• Pricing holidays from scratch
• Tailoring the holiday details to fit the client brief
• Making sure all the elements are in place
• Delivering outstanding customer service

It is a sales role with company and personal targets, but driven by the need for high-quality personal service and integrity of product delivery to our customers.

In support of this front-line sales activity (and driven by financial targets) you may be involved, (according to the season), in product updating, itinerary and copy writing, pricing, contract loading and product development and planning.

The role will be based at our offices in Exeter.

What are we looking for?

• Energetic and highly motivated people.
• Drive and passion for travel plus an understanding of what niche and specialist travel at the high end is all about.
• An understanding of our client base and what we have to do to deliver exceptional and honest holidays to them.
• An ability to work to generously-remunerated financial targets whilst delivering top quality service to our clients.

Skills required

• Previous luxury travel experience with a tour operator and proven track record in luxury sales is not essential. However, knowledge of our destinations and suppliers is an advantage as is a clear understanding of our clients (their background and purchasing habits).
• An ability to communicate with our clients is essential. Absolutely correct spoken and written English is required.
• You should also have a commercial aptitude and be very numerate.
• Accuracy with detail on our high value and complex bookings.
• You should be at ease with high sales values (£10K to £20k per holiday).
• Goal focus combined with trustworthiness.
• An ability to juggle volume, deadlines and the unexpected at once
• A competitiveness and eagerness to 'close the sale' is important as is a resilience and tenacity in the current competitive market place.
• You will have an ability to communicate with suppliers in different countries and knowledge of Italian, French, German and/or Spanish is a requirement.

You will be educated to UK degree level, ideally from a Russell Group university. You should have very good Microsoft Office skills and experience. Any foreign language is an advantage (the company uses French, Italian, Spanish and German regularly) as we are an international business.

You will be joining a team of other graduates, some from Exeter, others fromother UK universities, who work across the company in holiday sales, marketing, product, admin and accounts, based in our attractive offices in Exeter. Training will be provided on the job, in-house and externally.

You will be expected to undertake visits overseas to inspect and explore our suppliers and their regions. On occasion you will be required to represent the company at events with suppliers and travel agents, both in the UK and overseas.

Starting salary - £26,000 per annum plus targeted bonus of up to £10,000.