Account Manager

2i Recruit Ltd; City Of London; On-site; GBP 27,000 - 35,000; Full time

Benefits offered by this job

37.5-hour week

Flexibility for events

Job summary

2i Recruit Ltd is seeking an Account Manager for a luxury wellness travel company based in London. The role involves guiding clients from enquiry to booking, delivering personalised wellness and travel experiences, and maintaining strong client relationships.

You will handle consultations, coordinate with international partners, and ensure seamless bookings while aiming to exceed sales targets and deliver premium service. 37.5-hour weeks with event coverage and weekend flexibility are expected.

Qualifications

• 2–3 years of tailor-made travel experience required.
• Experience in luxury travel sales and programme knowledge.
• Strong client relationship and communication skills.
• Self-motivated, organised and able to work on own initiative.

Responsibilities

• Conduct detailed consultations to understand clients' wellness and lifestyle goals and recommend programmes and destinations.
• Build strong client relationships to maximise conversion, repeat business and referrals.
• Manage bookings from inquiry to final documentation, including quotations and amendments.
• Coordinate with spa partners, resorts, hotels and suppliers for best options and rates.
• Maintain up-to-date product knowledge on luxury wellness destinations and experiences.
• Proactively research new wellness resorts and experiences to enhance offerings.
• Aim to achieve and exceed sales targets and performance objectives.
• Provide accurate travel documentation and maintain professional communications.

Skills

Tailor-made travel

Luxury travel sales

Client relationship management

Excellent communication

Amadeus CRS

Tools

Amadeus CRS

Job description

Account Manager -

£27,000 – £35,000 DOE (Commission is £7,000 to £12,000 per year)

Our client based in West London, is seeking an experienced, luxury tailor-made Sales Consultant/Account Manager to join their friendly team.

Company Benefits

• The full-time position is based on 37½-hour working week
• Flexibility will be required to cover busy times & events

Key Responsibilities

• Conduct detailed consultations to understand clients' health, wellness, fitness and lifestyle goals, recommending suitable programmes and destinations.
• Build strong relationships with clients to maximise conversion rates, repeat business and referrals.
• Handle all aspects of the booking process, including quotations, reservations, amendments and post-booking support.
• Liaise effectively with international spa partners, resorts, hotels and suppliers to secure the best options and rates for clients.
• Maintain a high level of product knowledge across luxury wellness destinations, treatments, fitness programmes and industry trends.
• Proactively research new wellness resorts, retreats and experiences to enhance the company's offering.
• Achieve and exceed individual sales targets and performance objectives.
• Provide accurate and timely travel documentation and booking information to clients.
• Ensure all client communications are professional, personalised and aligned with the company's luxury brand standards.
• Develop long-term relationships with both clients and supplier partners.
• Keep customer records and booking information up to date within internal systems.
• Identify opportunities to upsell additional services, upgrades and bespoke experiences.

Experience and Skills Requirements

• Please do not apply unless you have at least 2-3 years of tailor-made travel experience working for a tour operator or independent travel agency
• You should be able to deal with a booking from enquiry stage through to final documentation
• You will have high-end travel sales skills and product knowledge
• You should have a strong passion for wellness and wellbeing
• You must be based full-time in the UK
• You will ideally have CRS experience on Amadeus, and excellent presentation & communication skills
• You should have an excellent telephone manner and will contribute to building strong client loyalty
• You need to be self-motivated & organised, and have a high level of attention to detail
• You should be able to work on your own initiative and will be well-travelled

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted