FIT Sales Consultant

Abercrombie & Kent Europe

Cheltenham

On-site

GBP 40,000 - 65,000

Full time

9 days ago

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Benefits offered by this job

Competitive salary and commission

Company pension salary exchange plan

25 days annual leave

Discounted trips through A&K Travel

Discounted Gym Membership

Private Healthcare

Life Assurance

Hybrid working

Enhanced Paid Parental Leave

Employee Assistance Program

Recruitment Referral Bonus

Cycle to work

Season Ticket Loans

Regular Social Events

Job summary

Abercrombie & Kent Europe seeks a Tailor Made Sales Consultant to design bespoke FIT programs across Europe for luxury travel Advisors and clients. You will price, check feasibility, and ensure operational soundness while aiming to exceed sales and margin targets.

You will negotiate hotel and land rates, manage costs, and coordinate reservations in the in-house system. A strong client relationship builder with European travel knowledge is essential.

Qualifications

Strong spoken and written communication skills; a second European language is advantageous.
Good level of geographical knowledge of Europe is advantageous.
Up-to-date knowledge of Outlook, Word, Teams and Excel.

Responsibilities

Design tailor-made FIT programmes for A&K sales offices or travel advisors, checking feasibility and making suggestions.
Meet or exceed turnaround, sales, conversion and margin targets.
Negotiate better hotel and land provider rates where possible.
Cost each programme accurately within the agreed time frame while maintaining quality and creativity.
Follow up on all new business quoted until a definitive result is obtained.
Set up the file and ensure reservations are accurate before handing over to the operator.
Investigate new products and opportunities to increase sales to clients.
Check costings and itinerary content of other team members' programmes when requested.
Check final itinerary and supplier information before sending to suppliers.
Build strong relationships with a global luxury travel clientele to encourage repeat business.

Skills

Sales

Communication

Geography Europe

Outlook/Word/Teams/Excel

Multi-tasking

Time management

Client relationships

European languages

Tools

Reservations system

CRM

Job description

ROLE PROFILE

Job Description

ROLE PROFILE

Position: Tailor Made Sales Consultant (up to Executive depending on experience or skills-set) Full Time / Part Time

Department: Tailor Made Journeys and/or Agency Sales

Location: Cheltenham, but you may be required to work at such other location(s) as the Company may require

Reports to: FIT Manager

Purpose

Using the client brief and subsequent qualifying process this role involves building and pricing creative luxury tailor-made programs for travel across Europe. The Consultant will be responsible for achieving sales and margin goals, along with designing programs which are operationally sound. Ultimately the aim is to exceed expectations of our guests, sales offices and travel advisors so the return to A&K again and again.

Responsibilities

Summary

To design tailor-made FIT programmes for A&K sales offices or travel advisors, checking the feasibility of itineraries and making suggestions as appropriate.
Meet or exceed set and agreed turnaround, sales, conversion and margin targets.
To negotiate better hotel and land provider rates rates where possible
To cost each programme accurately, competitively and to the required level of quality within the agreed time frame whilst maintaining creativity, using the in-house reservations system
To actively follow up on all new business quoted until a definitive result is obtained.
On confirmation, set up the file and ensure the reservation system are accurate before handing over to the operator.
To actively investigate new products and opportunities to achieve greater sales to existing and new clients.
To check, when requested, costings and itinerary content of programmes which have been set up by other team members.
To check the final itinerary and Supplier Information Report before it is sent to all suppliers, as required.
To built strong relationships with a global clientele of luxury travel industry professionals in order to encourage repeat business.

Financial

To ensure appropriate terms are sent to clients and deposits taken
To create financial statements, including matters related to travel advisor commissions
To ensure that correct funds are received from a client by the agreed dates

Quality Control / Customer Service

To develop an itinerary which is operationally viable from the outset
To assist managers and operations staff in handling issues as they arise
To provide Quality Control information to the Manager/Supervisor as required
To proactively participate in, and provide training on destinations, products and procedures

General

To provide emergency mobile telephone service on a rota basis and provide all necessary information for the emergency file
General office duties such as answering telephone etc.
Any other reasonable duties as requested by the Manager/Supervisor
Provide guidance and assistance to members of staff in other European A&K DMC locations.

Experience & Qualifications

Desired Skills-Set

A confident, positive attitude
Strong spoken and written communication skills. A second European language is advantageous
A Good level of geographical and general knowledge of Europe is advantageous
Up-to-date knowledge of Outlook, Word, Teams and Excel
A natural affinity for sales and (over) achieving goals
A real passion for travel
Ability to multi-task and work under pressure
Attention to detail
A willingness to develop relationships with clients
Good and effective time management

This Role Profile highlights the key responsibilities but is not intended to be exhaustive.

What We Offer

Competitive salary plus commission plan
Company pension salary exchange plan from start of employment, with employer contributions increasing after 5 and 10 years of service
25 days annual leave – in addition to bank holidays, plus the ability to buy an additional 5 days or sell 5 days
Discounted trips through A&K Travel Group Travel Benefit Program (includes friends and family)
Discounted Gym Membership – we offer a contribution of up to £35 a month at either Virgin Active Gym (London) or to other gyms through GymFlex.
Private Healthcare through BUPA – individual and family cover, at your own cost
Life Assurance (2x base salary paid out as a tax-free sum)
Hybrid working – we value collaboration and ask employees to come to the office for a minimum of 4 days per week
Enhanced Paid Parental Leave
Employee Assistance Program – includes access to wellbeing resources and counselling
£1,000 Recruitment Referral Bonus
Cycle to work scheme
Season Ticket Loans
Regular Social Events