Tailor Made Sales Consultant

Confidential; Cheltenham; Sur place; GBP 30 000 - 45 000; Plein temps

Résumé du poste

Confidential in Cheltenham is seeking a Tailor Made Sales Consultant (full time / part time) to design luxury FIT programs across Europe for our agency sales network and travel advisors. You will evaluate feasibility, price programs, and coordinate with suppliers.

You will negotiate rates, ensure profitability and quality, and work to exceed guest and sales targets. The role requires strong communication, geographic knowledge of Europe, and a passion for travel.

Qualifications

• Excellent communication skills, both spoken and written.
• Willingness to develop client relationships.
• Strong sales drive and goal orientation.
• Good knowledge of Europe geography is advantageous.
• Proficient with Outlook, Word, Teams and Excel.

Responsabilités

• Design tailor-made FIT programs for travel offices and advisors.
• Meet or exceed turnaround, sales, and margin targets.
• Negotiate hotel and land provider rates where possible.
• Cost programs accurately within the required time frame.
• Follow up on all new business to a definite result.
• Set up files and ensure reservations are accurate.
• Explore new products and opportunities to boost sales.
• Check costings and itineraries prepared by others.
• Verify final itinerary and supplier information before sending.
• Build strong relationships with a global luxury travel client base.

Connaissances

Communication

Sales mindset

Geography knowledge Europe

Multi-tasking

Time management

Attention to detail

Client relationships

Second language

Outils

Outlook

Word

Excel

Teams

Description du poste

Position

Tailor Made Sales Consultant (up to Executive depending on experience or skills-set) Full Time / Part Time

Department

Tailor Made Journeys and/or Agency Sales

Location

Cheltenham, but you may be required to work at such other location(s) as the Company may require

Reports to

FIT Manager

Purpose

Using the client brief and subsequent qualifying process this role involves building and pricing creative luxury tailor-made programs for travel across Europe. The Consultant will be responsible for achieving sales and margin goals, along with designing programs which are operationally sound. Ultimately the aim is to exceed expectations of our guests, sales offices and travel advisors so the return to A&K again and again.

Summary

• To design tailor-made FIT programmes for A&K sales offices or travel advisors, checking the feasibility of itineraries and making suggestions as appropriate.
• Meet or exceed set and agreed turnaround, sales, conversion and margin targets.
• To negotiate better hotel and land provider rates rates where possible
• To cost each programme accurately, competitively and to the required level of quality within the agreed time frame whilst maintaining creativity, using the in-house reservations system
• To actively follow up on all new business quoted until a definitive result is obtained.
• On confirmation, set up the file and ensure the reservation system are accurate before handing over to the operator.
• To actively investigate new products and opportunities to achieve greater sales to existing and new clients.
• To check, when requested, costings and itinerary content of programmes which have been set up by other team members.
• To check the final itinerary and Supplier Information Report before it is sent to all suppliers, as required.
• To built strong relationships with a global clientele of luxury travel industry professionals in order to encourage repeat business.

Quality Control / Customer Service

• To develop an itinerary which is operationally viable from the outset
• To assist managers and operations staff in handling issues as they arise
• To provide Quality Control information to the Manager/Supervisor as required
• To proactively participate in, and provide training on destinations, products and procedures

Experience & Qualifications

Desired Skills-Set

• A confident, positive attitude
• Strong spoken and written communication skills. A second European language is advantageous
• A Good level of geographical and general knowledge of Europe is advantageous
• Up-to-date knowledge of Outlook, Word, Teams and Excel
• A natural affinity for sales and (over) achieving goals
• A real passion for travel
• Ability to multi-task and work under pressure
• Attention to detail
• A willingness to develop relationships with clients
• Good and effective time management