TA Operations Analyst: AI-Driven Oversight & Growth

LGBT Great; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Annual discretionary bonus

Hybrid working

Wellbeing benefits

Job summary

Janus Henderson Investors in London is seeking an experienced specialist to oversee third-party oversight within Transfer Agency Operations and to support regulatory-compliant, efficient client service. You will drive AI-enabled tooling adoption and partner with Distribution and Product to deliver timely improvements.

A strong focus on data-driven MI, change initiatives, and cross-jurisdiction alignment is expected.

Qualifications

• Degree level education or meaningful professional qualifications
• Experience or interest in leveraging AI / digital tools to drive process improvement
• Experience of supporting direct clients, institutional clients and platforms
• Product knowledge of UK / Luxembourg and Irish pooled vehicles
• Makes quick, clear decisions using data from different sources
• Fluent English with strong communication and presentations skills
• Ability to build broad networks and relationships
• Self-motivated with energy to deliver tasks under pressure

Responsibilities

• Oversee third-party oversight controls and monitoring within Transfer Agency Operations
• Establish strong working relationships with third-party providers
• Perform daily checklist tasks and ensure on-time delivery of control functions
• Support monitoring programme by reviewing work from SS&C and ensuring quality
• Collaborate with Distribution and Product to meet changing business needs
• Analyze MI to identify service issues and drive improvements to Client Experience
• Resolve queries from internal and external parties using team resources
• Champion best-practice processes and standardized approaches across jurisdictions
• Carry out additional duties as assigned

Skills

Third-party oversight

Data analysis

AI/digital tools experience

Client relationship management

Knowledge of pooled vehicles

Decision making under pressure

Public speaking

Team collaboration

Education

Degree level education

Job description

Janus Henderson Investors in London is seeking an experienced specialist to oversee third-party oversight within Transfer Agency Operations and to support regulatory-compliant, efficient client service. You will drive AI-enabled tooling adoption and partner with Distribution and Product to deliver timely improvements.

A strong focus on data-driven MI, change initiatives, and cross-jurisdiction alignment is expected.