TA Operations Analyst

LGBT Great; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Annual discretionary bonus

Hybrid working

Wellbeing benefits

Job summary

Janus Henderson Investors in London is seeking an experienced specialist to oversee third-party oversight within Transfer Agency Operations and to support regulatory-compliant, efficient client service. You will drive AI-enabled tooling adoption and partner with Distribution and Product to deliver timely improvements.

A strong focus on data-driven MI, change initiatives, and cross-jurisdiction alignment is expected.

Qualifications

• Degree level education or meaningful professional qualifications
• Experience or interest in leveraging AI / digital tools to drive process improvement
• Experience of supporting direct clients, institutional clients and platforms
• Product knowledge of UK / Luxembourg and Irish pooled vehicles
• Makes quick, clear decisions using data from different sources
• Fluent English with strong communication and presentations skills
• Ability to build broad networks and relationships
• Self-motivated with energy to deliver tasks under pressure

Responsibilities

• Oversee third-party oversight controls and monitoring within Transfer Agency Operations
• Establish strong working relationships with third-party providers
• Perform daily checklist tasks and ensure on-time delivery of control functions
• Support monitoring programme by reviewing work from SS&C and ensuring quality
• Collaborate with Distribution and Product to meet changing business needs
• Analyze MI to identify service issues and drive improvements to Client Experience
• Resolve queries from internal and external parties using team resources
• Champion best-practice processes and standardized approaches across jurisdictions
• Carry out additional duties as assigned

Skills

Third-party oversight

Data analysis

AI/digital tools experience

Client relationship management

Knowledge of pooled vehicles

Decision making under pressure

Public speaking

Team collaboration

Education

Degree level education

Job description

Why work for us?

A career at Janus Henderson is more than a job, it’s about investing in a brighter future together.

Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right.

Our Values are key to driving our success, and are at the heart of everything we do:

Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust

If our mission, values, and purpose align with your own, we would love to hear from you!

Your opportunity

• Work closely with the relevant third-party providers ensuring that the levels of oversight and monitoring of controls and processes are set and performed rigorously to the required levels.
• Establish and maintain a close and effective working relationship with our third-party providers.
• Carry out the daily checklist tasks to the required level to include - Supporting oversight control functions within Transfer Agency Operations – i.e. monitoring debtors and creditors positions, onsite monitoring of core functions such as investor dealing and settlement, income payments, bank account reconciliations, account maintenance, etc.
• Support the monitoring programme by reviewing completed work of SS&C and ensuring work completed to required standards and within required timescales.
• Work with our partners in Distribution and Product consistently, reacting to and understanding new or changing business needs. You will actively help to deliver change and provide/adapt operational support/models, within regulatory guidelines. that will help grow AUM & revenue.
• You will review and analyze MI to identify service issues as early as possible and design/ deliver continuous improvements to Client Experience
• Manage and resolve any queries from internal and external parties utilizing the team resources.
• Champion new ideas to raise processes to ‘Best Practice’ and align them across jurisdictions.
• Carry out other duties as assigned

Digital & AI Enablement

• Drive the adoption of AI-enabled tooling (e.g. Copilot) to enhance oversight activities, control monitoring, MI analysis, and reporting efficiency
• Develop and document practical use cases that improve team productivity, operational resilience, and consistency of output
• Share use cases and insights across the function to support broader digital transformation initiatives
• Support team capability uplift through training, knowledge sharing, and ongoing mentorship in the use of AI tools

What to expect when you join our firm

• Hybrid working and reasonable accommodation
• Generous Holiday policies
• Excellent Health and Wellbeing benefits including corporate membership to Wellhub
• Paid volunteer time to step away from your desk and into the community
• Support to grow through professional development courses, tuition/qualification reimbursement and more
• Maternal/paternal leave benefits and family services
• All employee events including networking opportunities and social activities
• Lunch allowance for use within our subsidized onsite canteen

Must have skills

• Degree level education or meaningful professional qualifications or some industry experience.
• Experience or interest in leveraging AI / digital tools (e.g. Copilot) to drive process improvement and enhance operational efficiency
• Experience of supporting direct clients, institutional clients and platforms
• Product knowledge of UK / Luxembourg and Irish pooled vehicles
• Makes quick, clear decisions which may include tough choices or considered risks; applies sound judgement by comparing data from different sources to draw conclusions using effective approaches for choosing a course of action or developing appropriate solutions
• Speaks fluently; express opinions, information and key points of an argument clearly; create presentations and / or undertakes public speaking with skill and confidence; responds quickly to the needs of the audience and to their reactions and feedback; projects credibility.
• Easily establishes good relationships with ‘customers’ and staff; build wide and effective networks of contacts.
• Dedicated, with drive and energy to get things done
• Ability to work under pressure and to tight deadlines and to work as part of an effective team as well as autonomously

Nice to have skills

• Experience of managing an outsourced relationship
• Critically analysing evolving and fluid situations; facilitating the implementation and acceptance of change within the workplace.
• Sets clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; manages time effectively; identifies and organises resources needed to accomplish tasks by monitoring performance against deadlines and milestones
• Takes responsibility for actions, projects and / or people; initiates and generates activity and introduces changes into work processes.
• Makes effective use of political processes to influence and persuade others; Promote ideas on behalf of oneself or others; makes a strong personal impact on others; takes care to manage one's impression on others; effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties and builds collective support or agreement
• Analyses numerical data and all other sources of information, to break them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgements from the available information and analysis; demonstrates an understanding of how one issue may be a part of a much larger system.
• Identifies business opportunities; produces new ideas, approaches or insights; and produces a range of solutions to problems.

Supervisory responsibilities

• No

Potential for growth

• Mentoring
• Leadership development programs
• Regular training
• Career development services
• Continuing education courses

For those in scope of Knowledge & Competence (MiFID II)

• Understanding of issues relating to market abuse and anti-money laundering
• Annual attestation

You will be expected to understand the regulatory obligations of the firm and abide by the regulated entity requirements and JHI policies applicable for your role.

#LI-SHI #LI-Hybrid

Annual Bonus Opportunity: Position may be eligible to receive an annual discretionary bonus award from the profit pool. The profit pool is funded based on Company profits. Individual bonuses are determined based on Company, department, team and individual performance.

Benefits: Janus Henderson is committed to offering a comprehensive total rewards package to eligible employees that includes; competitive compensation, pension/retirement plans, and various health, wellbeing and lifestyle benefits. To learn more about our offerings please visit the Why Join Us section on the career page here.

Janus Henderson Investors is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.

Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee’s job functions (as determined by Janus Henderson at its sole discretion).

You should be willing to adhere to the provisions of our Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants’ past political contributions or activity may impact applicants’ eligibility for this position.

You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.