TA Operations Analyst — AI-Driven Oversight & Change

Janus Henderson Group; Greater London; Hybrid; GBP 65,000 - 95,000; Full time

Benefits offered by this job

Hybrid working

Health & wellbeing benefits

Lunch allowance onsite canteen

Job summary

Janus Henderson Investors is seeking a collaborative professional to support oversight of third-party providers and enhance client experience in a hybrid London-based role. You will engage with Distribution and Product to meet evolving business needs and leverage AI tools such as Copilot to improve processes.

The role emphasizes relationship management, regulatory adherence, and delivering changes across jurisdictions with strong communication and problem-solving skills.

Qualifications

• Degree level education or equivalent qualifications.
• Experience or interest in AI/digital tools to improve processes.
• Experience with direct/institutional clients.
• Knowledge of UK/Lux/Irish pooled vehicles.

Responsibilities

• Work with third-party providers to set and monitor controls.
• Maintain close relationships with third-party providers.
• Carry out daily Transfer Agency Operations checklist tasks.
• Review MI and deliver improvements to Client Experience.
• Support AI-enabled tooling adoption to enhance oversight and reporting.

Skills

AI tools

Direct client support

Public speaking

Pooled vehicles knowledge

Relationship building

Education

Degree-level education or equivalent

Tools

Copilot

Job description

Janus Henderson Investors is seeking a collaborative professional to support oversight of third-party providers and enhance client experience in a hybrid London-based role. You will engage with Distribution and Product to meet evolving business needs and leverage AI tools such as Copilot to improve processes.

The role emphasizes relationship management, regulatory adherence, and delivering changes across jurisdictions with strong communication and problem-solving skills.