Systems Technician

TN United Kingdom; Sutton-in-Ashfield; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a skilled Systems Technician to join their Technical Operations Team. This full-time role offers the chance to make a significant impact in the medical devices sector, focusing on customer support and service excellence. You will travel across the Northwest region, ensuring high-quality service and support for medical equipment. With competitive rewards and career development opportunities, this position is perfect for those looking to grow in a dynamic environment. Join a company that values its employees and contributes to improving patient care across the UK.

Benefits

Company Car

Bonus scheme based on KPIs

Company Pension Scheme

Life Assurance

33 Days Holiday

Training and Development

Long Service Vouchers

Health Shield

Health and wellbeing hub access

Qualifications

• Self-motivated technician with HNC level education in electrical engineering.
• Experience in medical devices or servicing medical equipment.

Responsibilities

• Provide reactive customer support and installation tasks.
• Maximize machine uptime through high-quality service work.
• Participate in the 24/7 on-call rota.

Skills

Customer Focus

Technical Support

Problem Solving

Lean Service Initiatives

Education

HNC in Electrical and Electronic Engineering

Job description

Systems Technician

Are you an accurate and quality-oriented technician seeking a role where your work makes a real difference?

We are looking for a self-motivated Systems Technician, educated to HNC level or equivalent in electrical and electronic engineering. You will be part of our Technical Operations Team, covering the Northwest region, with occasional support needed in other UK areas. The ideal candidate is accustomed to a fast-paced environment, customer-focused, and capable of building strong relationships with colleagues and clients.

Preferred background includes experience in medical devices or servicing medical equipment, with a focus on continuous improvement. This is a field-based role requiring regular travel across the Northwest and potentially other UK regions. A valid UK driving license is essential. This is a full-time position of 37.5 hours, including participation in a 24/7 on-call rota.

Role Responsibilities

1. Complete reactive customer support, installation, and evaluation tasks following FME policies and procedures.
2. Maximize machine uptime by performing high-quality service work within specified timescales.
3. Apply FME ‘Lean Service’ initiatives, processes, and tools as directed.
4. Accurately complete TAM documentation and service reports promptly.
5. Assist with technical upgrades and equipment modifications.
6. Participate in the acceptance and commissioning of new business awards.
7. Be part of the 24/7 on-call rota.

What We Offer

At Fresenius Medical Care, we value our employees and offer industry-leading rewards and career progression opportunities, including:

• Company Car
• Bonus scheme based on KPIs and objectives
• Company Pension Scheme
• Life Assurance
• 33 Days Holiday (including Bank Holidays), increasing with service
• Training and Development
• Long Service Vouchers
• Health Shield – company-paid health cash plan
• bhsf RISE – health and wellbeing hub with 24/7 access to GPs and counselors

About Fresenius Medical Care

We are the leading provider of dialysis services to the NHS, operating 52 partnership dialysis units serving over 3,800 NHS patients in the UK. Globally, we treat over 344,000 patients across 4,000 clinics, manufacturing dialysis machines, dialyzers, and disposables at 44 production sites worldwide. Half of all dialysis machines globally are produced by Fresenius Medical Care, making us the third-largest medical devices company worldwide.

Note: Systems Technician positions are subject to a Basic DBS Disclosure. Fresenius Medical Care is an equal opportunities employer.