Systems Technician

Fresenius Medical Care North America; Liverpool; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Systems Technician to join their Technical Operations Team. This full-time role involves ensuring high-quality service and support for medical equipment across the Northwest, North Wales, Cheshire, and Merseyside regions. The ideal candidate will have a background in electrical engineering and medical devices, with a strong focus on customer service and continual improvement. With a competitive salary and industry-leading benefits, this position offers a unique opportunity to make a significant impact in the healthcare sector while enjoying professional growth and development.

Benefits

Company Car

Bonus scheme

Company Pension Scheme

Life Assurance

33 Days Holiday

Training and Development

Long Service Vouchers

Health Shield

24/7 access to GP’s and counsellors

Qualifications

• Educated to HNC level or equivalent in electrical and electronic engineering.
• Experience in a fast-paced, customer-focused environment.

Responsibilities

• Ensure all reactive customer support and installation requirements are met.
• Maximise uptime of machines through high-quality service work.
• Participate in the acceptance and commissioning of new business awards.

Skills

Electrical Engineering

Customer Service

Medical Equipment Servicing

Technical Documentation

Lean Service Initiatives

Education

HNC in Electrical and Electronic Engineering

Job description

Systems Technician

Are you an accurate and quality orientated technician seeking a role within an organisation where the work you do will really make a difference?

We are looking for a self-motivated Systems Technician educated to HNC level or equivalent in electrical and electronic engineering, to work as part of our Technical Operations Team to cover the Northwest, North Wales, Cheshire and Merseyside region and may also occasionally require to support other areas in the UK.

We require somebody who is used to a fast-paced environment, customer focused and able to build good working relationships with both internal colleagues and our customers. Ideally, we would like you to come from a background of working in a medical devices environment or in servicing medical equipment and have a natural emphasis on continual improvement.

This role is a field-based role where you will be required to regularly travel across the Northwest, North Wales, Cheshire and Merseyside region and occasionally support other areas of the UK; therefore, a UK driving licence is essential.

This is a full-time role of 37.5 hours, with a 24/7 on-call rota.

What does the role involve?

You will:

• Ensure that all reactive customer support, installation, and evaluation requirements are completed in line with FME policies and procedures.
• Maximise up time of machines by performing high quality standard and reactive service work within contracted timescales.
• Ensure that all FME ‘Lean Service’ initiatives, processes and tools are observed and applied as directed.
• Complete any TAM’s documentation and ensure that all service reports are accurate and timely.
• Assist in the implementation of technical upgrades of equipment and modifications.
• Oversee and participate in the acceptance and commissioning of new business awards.
• You will be expected to be part of a 24/7 on-call rota.

What can we offer you?

Here at Fresenius Medical Care, we value the contribution of our people and ensure that we offer industry-leading rewards and progression.

We offer a competitive salary alongside a wealth of other fantastic benefits listed below:

• Company Car
• Bonus scheme – Based on completion of KPI’s and yearly objectives
• Company Pension Scheme
• Life Assurance
• 33 Days Holiday inclusive of 8 days Bank Holidays increasing with service
• Training and Development
• Long Service Vouchers
• Health Shield – Company paid health cash plan
• bhsf RISE - our health and wellbeing hub with 24/7 access to GP’s and counsellors

Who is Fresenius Medical Care?

We are theleading provider of dialysis servicesto the NHS, operating52 partnership dialysis unitsthat together provide regular dialysis treatment to over3,800 NHS patients in the UK. We are part of a global company treating over344,000 patients worldwideacrossover 4,000 clinics.

We also operate44 production sites on all continentsto provide dialysis products such as dialysis machines, dialysers and related disposables.1 in every 2 of all dialysis machinesused around the globe are manufactured by Fresenius Medical Care and we are the3rd largest medical devices company in the world.

Systems Technician posts will be subject to a Basic DBS Disclosure

Fresenius Medical Care is an equal opportunities employer