IT Manager – Education Sector

Redsquid Communications; Greater London; On-site; GBP 35,000 - 45,000; Full time

Job summary

Redsquid Communications is seeking an IT Manager to oversee the ICT network in schools. This full-time, on-site role involves managing installations, maintenance, and security of hardware and software systems.

The successful candidate will monitor service desk tickets and support staff training. Essential experience includes 1st/2nd line support within the education sector and proficiency in Microsoft 365 and Windows Server.

Qualifications

• Experience in 1st/2nd line support within the education sector.
• Knowledge of Microsoft 365, including Teams and SharePoint.
• Experience with Windows Server setups and troubleshooting.

Responsibilities

• Monitor and respond to service desk tickets.
• Manage installation and maintenance of IT infrastructure.
• Support staff training on IT usage within the school.

Skills

1st/2nd line support

Microsoft 365

Windows Server

Windows 11 troubleshooting

Basic networking

Job description

We are looking for a motivated individual with experience in 1 st /2 nd line IT support services, with experience in the education sector. This mobile role will entail carrying out weekly scheduled on-site maintenance visits to a range of schools and remotely respond to any relevant tickets raised via our service desk . You will be supported by an experienced team with opportunities to develop, learn and progress both technically and personally.

About the job

• London, Greenwich
• Permanent, Full-time, On-Site, Monday to Friday, 8:00am – 4:00pm

As IT Manager, you will be responsible for the effective management, installation, maintenance, and security of the school’s ICT network, encompassing both curriculum and administrative systems. This includes overseeing all hardware and software infrastructure to ensure reliability and performance. You will work closely with the Senior Management Team to shape the school’s IT strategy, plan and deliver projects, and drive improvements. Your role is critical in maintaining a secure, stable, and optimized ICT environment that supports high-quality teaching and learning.

Duties & Responsibilities

• To monitor and respond to tickets which are logged via the service desk.
• Where needed escalated the tickets for further support and advice.
• Take ownership of issues by carrying out problem analysis to implement permanent fixes to restore service as soon as possible.
• Innovation and development of the IT provision by using new and emerging technologies.
• Installation of new computers, printers, and additional hardware.
• Ensuring classroom hardware is maintained and ready to be used. This includes audio visual projectors and interactive screens.
• Maintenance of staff devices, both software and hardware are working to ensure lessons can be delivered.
• Maintenance of student devices. This will require termly checks on the laptops trolleys and ICT suites to ensure they fully function for students to use.
• Ensure new and existing accounts are working within the school’s local domain and third-party cloud solutions.
• Be able to re-image any device using the school’s reimaging solution.
• To support the staff in training which will help their knowledge and use of IT within the school.
• To act accordingly and respond quickly to any abuse to the IT infrastructure.

Essential technical knowledge and experience

• Previous 1 st /2 nd line support role within the Education Sector.
• Microsoft 365 (Supporting Teams, User Account Provisioning, Teams, SharePoint).
• Windows Server (Hyper-V, Active Directory, DNS, DHCP, Group Policy).
• Windows 11 and application troubleshooting.
• Basic understanding of networking.

Desirable technical knowledge and experience:

• Microsoft 365 certification foundation or higher.
• ITIL foundation or higher.
• Excellent time management and punctuality.
• Excellent communication skills, both written and verbal.
• Personal motivation and enthusiasm to learn and progress.
• Ability to work proactively.
• Good planning and organisational skills.

Redsquid Communications Ltd is an equal opportunity employer. We take all reasonable steps to employ, train and promote employees based on their experience, abilities, and qualifications, without regard to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic or national origins and caste), religion or belief, sex, or sexual orientation.