Systems Support Officer

Lincolnshire pa.; Swineshead; On-site; GBP 32,000 - 42,000; Full time

Job summary

Lincolnshire Fire & Rescue Service is seeking a proactive Systems Support Officer to maintain and develop critical ICT, mobilising, telephony and MI systems supporting frontline emergencies and business operations.

You will deliver technical support, system administration, and work closely with internal teams and external partners to ensure services remain secure, reliable and responsive, while embracing continuous improvement and delivering excellent customer service.

Qualifications

• Excellent communication skills.
• Significant experience in records management.
• Competent in the use and administration of mobile and digital phone technology.
• Competent in the use of Microsoft 365 applications.

Responsibilities

• Provide technical support and system administration across ICT, mobilising, telephony and management information systems.
• Work closely with internal teams and external partners to ensure services remain effective, secure and reliable.
• Liaise with partners to ensure IT infrastructure for mobilising resources and management functions is maintained.
• Lead, advise and guide partners teams as required.

Skills

Excellent communication

Influencing & negotiation

Records management

Microsoft 365

IT systems & infrastructure

Working in change/ambiguity

Written communication

Independent working

Mobile & digital phone tech

Job description

• Providing an integrated approach to Service Support management, quality standards and service delivery.
• Liaise with internal and external partners to ensure an effective IT infrastructure for mobilising resources and management functions are maintained.
• Leading, advising and guiding partners teams and/or work within own area of responsibility.
• Support development of and embedding new ways of thinking and working
• Developing and maintaining strong, positive working relationships with commissioners, their teams/partners and across service areas as appropriate
• Continuously evaluate processes looking for improvement and innovation within area of responsibility
• Continuously look for synergies and efficiency savings across area within area of responsibility.
• Support the maintenance and development of industry specific systems and technology, Please ensure your response is structured, clear and stays within the 2,000 word limit.

Focus on providing specific examples and outcomes.

Your statement will be assessed alongside your application to determine progression to the next stage of the selection process.

Selection Process

Following the application sift, successful applicants will be invited to the next stage of selection comprising an interview

Reasonable Adjustment Requests: For candidates with neuro-divergence and disabilities, the process will operate a system of reasonable adjustments to those applicable parts to enable these candidates' full access to the process whilst ensuring that the assessment process remains valid with all candidates receiving an equitable assessment experience.

Lincolnshire Fire & Rescue Service is seeking a proactive and motivated Systems Support Officer to help maintain and develop the critical systems that support frontline emergency response and business operations. Working within the Service Support Team, you will provide technical support and system administration across a range of ICT, mobilising, telephony and management information systems, while working closely with internal teams and external partners to ensure services remain effective, secure and reliable. This is an excellent opportunity for someone with strong IT and system support experience who enjoys problem-solving, continuous improvement and delivering excellent customer service.

• Excellent communication skills.
• Excellent influencing and negotiation skills.
• Significant experience in records management.
• Competent in the use of Microsoft 365 applications.
• General understanding of IT systems and infrastructure.
• Comfortable working in an environment of ambiguity and change.
• Well-developed written communication skills.
• Ability to work independently and meet tight deadlines.
• Competent in the use and administration of mobile and digital phone technology.

Desirable Criteria

• Experience in information governance and information security.
• Knowledge of Fire & Rescue Service systems such as Rappel, FireWatch and FloSuite.
• Understanding of project management principles and methodologies.
• Knowledge of the Fire & Rescue Service operational environment.

Please be advised that the Rehabilitation of Offenders Act 1974 now includes the requirement for Fire and Rescue Service employees to have a standard DBS check as a minimum. This legislation change applies to all Fire Services across the country and the process aims to help safeguard colleagues and communities. This role will require an enhanced DBS check. In accordance with Part 7 of the Immigration Act 2016 (Fluency Duty), the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.

Values

We're looking for candidates who align with our values- Putting communities first, Integrity, Dignity and Respect, Leadership, Equality Diversity and Inclusion.

At Lincolnshire Fire and Rescue we are committed to fostering a diverse, inclusive, and equitable workplace where all employees feel valued, respected, and empowered to contribute their unique perspectives. We believe that diversity in backgrounds, experiences, and ideas drives innovation and strengthens our ability to work together for safer communities.