Communications Support Officer

Lincolnshire pa.; Lincoln; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Lincolnshire Fire and Rescue is seeking a Communications Support Officer to join the Central Support team for a 10-month maternity cover or as a secondment. You will help tell the LFR story, create engaging content for employees, stakeholders and communities, and support social media campaigns and digital assets.

The role includes managing campaigns, building partnerships, and monitoring performance to improve reach and impact. Some home working may be possible after a settling-in period.

Qualifications

• At least 2 years of proven experience in communications, marketing, or a related qualification.
• Proficiency in design software (e.g., Adobe Creative Suite, Canva) and MS Office.
• Experience managing social media platforms and web-based communications.
• Excellent verbal and written communication skills for diverse audiences.
• Office-based role with potential for home working after settling in period.

Responsibilities

• Content Creation: design and deliver written, visual, and video content for digital platforms and print media.
• Campaign Management: support the implementation of the Communications and Engagement Strategy.
• Stakeholder Engagement: build relationships across service areas and partner agencies.
• Digital Presence: manage social media channels and intranet updates.
• Performance Tracking: monitor metrics and report to the Communications Manager.

Skills

Content creation

Campaign management

Stakeholder engagement

Social media management

Verbal and written communication

Tools

Adobe Creative Suite

Canva

Microsoft Office

Job description

The OpportunityAre you a creative communicator with a passion for public service? Lincolnshire Fire and Rescue is looking for a versatile Communications Support Officerto join our Central Support team for a 10 month maternity cover, or as a secondment opportunity.You will help us tell the story of LFR, supporting the planning and delivery of engaging content for our employees, stakeholders, and the diverse communities we serve. From managing social media campaigns to designing digital assets, you will play a key part in driving advocacy and engagement across the county.

Key Responsibilities

• Content Creation: Design and deliver compelling written, visual, and video content for digital platforms (social media, web) and traditional print media.
• Campaign Management: Proactively support the implementation of LFR’s Communications and Engagement Strategy in line with local and national campaigns.
• Stakeholder Engagement: Build and maintain strong relationships across service areas and partner agencies, representing LFR at meetings and events.
• Digital Presence: Support the management and delivery of social media channels (including X, Facebook, Instagram, and LinkedIn) and ensure the LFR intranet remains accurate and up to date.
• Performance Tracking: Monitor communication metrics and provide reports to the Communications Manager to evaluate the effectiveness of our reach.

What we’re looking for

• Experience: At least 2 years of proven experience in communications, marketing, or a related qualification.
• Technical Skills: Proficiency in design software (e.g., Adobe Creative Suite, Canva) and sound knowledge of Microsoft Office.
• Digital Fluency: Practical experience managing various social media platforms and web-based communications.
• Communication Flair: Outstanding verbal and written skills, with the ability to tailor messages for a range of audiences, including vulnerable groups.
• Flexibility: While primarily office-based, there will be scope for working from home after a settling in period.

Why join us?

• Full training for the role will be provided.

At Lincolnshire Fire and Rescue (LFR) we are committed to fostering a diverse, inclusive, and equitable workplace where all employees feel valued, respected, and empowered to contribute their unique perspectives. We believe that diversity in backgrounds, experiences, and ideas drives innovation and strengthens our ability to work together for safer communities. LFR is driven by a clear purpose: Working together to keep our communities safer. This purpose is at the heart of everything we do and is the golden thread that runs through and drives every decision we take, investment we make, our plans and actions now and in the future.

Data Collection: All application and selection data will be collected and reviewed to ensure a fair process and to identify areas where additional support may be necessary.

Reasonable Adjustment Requests: For candidates with neuro-divergence and disabilities, the process will operate a system of reasonable adjustments to those applicable parts to enable these candidates’ full access to the process whilst ensuring that the assessment process remains valid with all candidates receiving an equitable assessment experience. For the applicable parts of the assessment process, LFR will mirror the IFE position for Reasonable Adjustments to provide continuity and clarity. Although reasonable adjustments must not compromise the validity and reliability of examination results, they should be based on individual needs and reflect the ways in which affected candidates normally work. Applications for reasonable adjustments should be made clear on the application form.

Disclosures and Barred Services: Please be advised that the Rehabilitation of Offenders Act 1974 now includes the requirement for Fire and Rescue Service employees to have a standard DBS check as a minimum. This legislation change applies to all Fire Services across the country and the process aims to help safeguard colleagues and communities. As a service we are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff and volunteers to share this commitment.

All candidates are advised to read the attached job information pack prior to making an application.

On occasion we receive significantly more applications than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement.

Please note: once an application is submitted it is final and cannot be amended. If you withdraw your application, it cannot be reinstated and you will not be able to submit another application for that vacancy.

Fluency Duty: In accordance with Part 7 of the Immigration Act 2016 (Fluency Duty), the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.

We’re looking for candidates who align with our values- Putting communities first, Integrity, Dignity and Respect, Leadership, Equality Diversity and Inclusion.