Systems Support Officer

Lincolnshire County Council; Lincoln; On-site; GBP 28,000 - 42,000; Full time

Job summary

Lincolnshire Fire & Rescue Service is seeking a proactive Systems Support Officer to maintain and develop critical ICT and management information systems supporting frontline emergency response and business operations.

Within the Service Support Team you will provide technical support, system administration, and ensure services remain secure, reliable, and user-friendly while collaborating with internal teams and external partners. DBS check required.

Qualifications

• Excellent communication skills.
• Experience with records management.
• Proficient with Microsoft 365.
• Broad understanding of IT systems & infrastructure.
• Able to work independently and meet tight deadlines.
• Comfortable with ambiguity and change.
• Strong written communication skills.
• Experience with mobile and digital phone technology.

Responsibilities

• Provide IT service support and system administration.
• Liaise with internal and external partners to maintain IT infrastructure for mobilising resources and management functions.
• Lead, advise and work with partner teams within own area.
• Support development of and embedding new ways of thinking and working.
• Develop and maintain relationships with commissioners and teams across service areas.
• Continuously evaluate processes for improvement and innovation within area of responsibility.
• Identify synergies and efficiency savings across area of responsibility.
• Support maintenance and development of industry-specific systems and technology.

Skills

Communication

Negotiation

Records management

Microsoft 365

IT infrastructure

Ambiguity handling

Written communication

Independent working

Mobile/phone tech

Job description

About us

At Lincolnshire Fire and Rescue we are committed to fostering a diverse, inclusive, and equitable workplace where all employees feel valued, respected, and empowered to contribute their unique perspectives. We believe that diversity in backgrounds, experiences, and ideas drives innovation and strengthens our ability to work together for safer communities.

About you

Lincolnshire Fire & Rescue Service is seeking a proactive and motivated Systems Support Officer to help maintain and develop the critical systems that support frontline emergency response and business operations. Working within the Service Support Team, you will provide technical support and system administration across a range of ICT, mobilising, telephony and management information systems, while working closely with internal teams and external partners to ensure services remain effective, secure and reliable. This is an excellent opportunity for someone with strong IT and system support experience who enjoys problem-solving, continuous improvement and delivering excellent customer service.

Key Responsibilities

• Providing an integrated approach to Service Support management, quality standards and service delivery.
• Liaise with internal and external partners to ensure an effective IT infrastructure for mobilising resources and management functions are maintained.
• Leading, advising and guiding partners teams and/or work within own area of responsibility.
• Support development of and embedding new ways of thinking and working
• Developing and maintaining strong, positive working relationships with commissioners, their teams/partners and across service areas as appropriate
• Continuously evaluate processes looking for improvement and innovation within area of responsibility
• Continuously look for synergies and efficiency savings across area within area of responsibility
• Support the maintenance and development of industry specific systems and technology

Essential Criteria

• Excellent communication skills.
• Excellent influencing and negotiation skills.
• Significant experience in records management.
• Competent in the use of Microsoft 365 applications.
• General understanding of IT systems and infrastructure.
• Comfortable working in an environment of ambiguity and change.
• Well-developed written communication skills.
• Ability to work independently and meet tight deadlines.
• Competent in the use and administration of mobile and digital phone technology.

Desirable Criteria

• Experience in information governance and information security.
• Knowledge of Fire & Rescue Service systems such as Rappel, FireWatch and FloSuite.
• Understanding of project management principles and methodologies.
• Knowledge of the Fire & Rescue Service operational environment.

Disclosures and Barred Services

Please be advised that the Rehabilitation of Offenders Act 1974 now includes the requirement for Fire and Rescue Service employees to have a standard DBS check as a minimum. This legislation change applies to all Fire Services across the country and the process aims to help safeguard colleagues and communities. This role will require an enhanced DBS check. As a service we are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff and volunteers to share this commitment. All candidates are advised to read the attached job information pack prior to making an application.

On occasion we receive significantly more applications than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward.

Please note: once an application is submitted it is final and cannot be amended. If you withdraw your application, it cannot be reinstated and you will not be able to submit another application for that vacancy. We operate a talent pool scheme whereby candidates who are not successful on this occasion may be considered for a period of up to 3 months for equal positions.

Fluency DutyIn accordance with Part 7 of the Immigration Act 2016 (Fluency Duty), the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.

We’re looking for candidates who align with our values- Putting communities first, Integrity, Dignity and Respect, Leadership, Equality Diversity and Inclusion.