DDaT Support Analyst

West Yorkshire Fire & Rescue Service; Birkenshaw; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Holiday entitlement

Family friendly policies

37 hour week (hybrid)

Local government pension scheme

Free onsite parking

Sports and Social Club with gym access

Employee Assistance Program

Car salary sacrifice scheme

Job summary

West Yorkshire Fire & Rescue Service is seeking a DDaT Support Analyst to provide high-quality technical support and guidance across ICT systems. The role blends office and home-based work in a hybrid model, with training provided to ensure smooth operation and service continuity.

You will join a friendly Service Desk within DDaT, delivering first-line support, incident resolution and routine maintenance while maintaining excellent customer experience and adherence to targets.

Qualifications

• Demonstrable experience of working within a technical Service Desk or IT support environment.
• Strong customer service and problem-solving skills.
• Be educated to NVQ Level 3 in a computer-related subject or possess equivalent relevant experience or training.

Responsibilities

• Deliver first-line technical support and user guidance.
• Resolve ICT incidents and requests.
• Carry out routine system maintenance.
• Help ensure DDaT service delivery meets agreed performance targets while providing an excellent customer experience.

Skills

Customer service

Problem solving

Communication

Education

NVQ Level 3 in a computer-related subject

Job description

DDaT Support Analyst

Are you a confident technical support analyst who enjoys solving problems, supporting colleagues and delivering a great customer experience? If you like working as part of a friendly, collaborative team, this could be the opportunity for you!

You can help West Yorkshire Fire & Rescue Service by joining our friendly Service Desk team within Digital, Data and Technology (DDaT), supporting colleagues and communities across West Yorkshire.

We offer an excellent package including:

• generous holiday entitlement
• family friendly policies
• 37 hour week flexible working arrangements, including hybrid working
• local government pension scheme
• free onsite parking
• Sports and Social Club with free use of gym
• Employee Assistance Program
• car salary sacrifice scheme

Job Purpose: To provide high-quality technical support and guidance to colleagues, helping to ensure the effective operation, maintenance and continuous availability of ICT systems and services across the organisation.

Key Responsibilities

• deliver first-line technical support and user guidance
• resolve ICT incidents and requests
• carry out routine system maintenance
• help ensure DDaT service delivery meets agreed performance targets while providing an excellent customer experience

Essential Requirements

• demonstrable experience of working within a technical Service Desk or IT support environment
• strong customer service and problem-solving skills
• be educated to NVQ Level 3 in a computer-related subject or possess equivalent relevant experience or training

Job share applicants are welcome to apply.

Whilst you will be required to work from our offices for parts of your initial training, after this you'll work both in the office and from home as part of our 'hybrid' working model. Therefore, applicants must have a reliable home internet connection.

The post is subject to a Standard Disclosure and Barring Service Check.

Joining a first-rate organisation, you will have the job satisfaction of knowing each day that you are contributing to the success of one of just six metropolitan fire and rescue services in the UK, supporting around 950 firefighters who work round the clock, plus around 300 support staff, who help people and save lives.

We are a caring organisation; we promote an environment of inclusivity and learning, and welcome people from all walks of life - just as long as you can show commitment to our values such as integrity and teamwork.

We are an equal opportunities employer; we value and celebrate equality, diversity and inclusion.

We particularly welcome candidates from communities that are currently under-represented at WYFRS, including women, racially and ethnically diverse applicants and applicants with disabilities.

We can offer support and adjustments for candidates and staff who experience barriers to work that result from health conditions or Specific Learning Differences, such as dyslexia.

We are a 'Real Living Wage' employer.

West Yorkshire Fire & Rescue Service are committed to the safeguarding of our staff, volunteers, visitors and the community we serve.

This includes protecting vulnerable adults, children and young people from potential neglect and harm.

All employees must share the same commitment.

Closing date for all applications is Sunday 6 th September 2026.