Senior Clinical Systems Lead – Optimisation & Training

The Methodist Church in Britain; Sefton; On-site; GBP 65,000 - 85,000; Full time

Job summary

Liverpool University Hospitals Group is seeking a Senior Systems Support Lead to optimise, develop and support clinical systems across the Liverpool area. You will gather workflow needs, configure software, and lead projects with considerable autonomy, collaborating with CCIO and senior staff.

The role covers implementation go-lives, end-user training, and interface resolution across Trust sites, with a focus on NHS data standards and reliable system performance.

Qualifications

• Degree level or equivalent experience in a relevant field.
• Experience working with patient administration or clinical systems.
• Ability to translate user requirements into configured IT-enabled processes.

Responsibilities

• Configure and develop clinical system functionality after change control.
• Lead optimisation work with CIO and end users.
• Investigate and fix complex system faults across Trust sites.
• Gather workflow requirements and map to configured processes.
• Lead clinical system testing for specialist areas.
• Provide first-line support and escalate to Allscripts, Hyland, and EMIS teams.
• Coordinate training plans and content with system trainers.
• Resolve interface issues with the Integration Manager.
• Map user roles to secure access and create accounts.
• Produce reports and data analysis from clinical systems.
• Support upgrades with the Digital systems team.

Skills

Clinical systems

Change management

User requirements

Training delivery

Education

Degree level or equivalent experience

Tools

Allscripts

Hyland

EMIS

SQL queries

Job description

Liverpool University Hospitals Group is seeking a Senior Systems Support Lead to optimise, develop and support clinical systems across the Liverpool area. You will gather workflow needs, configure software, and lead projects with considerable autonomy, collaborating with CCIO and senior staff.

The role covers implementation go-lives, end-user training, and interface resolution across Trust sites, with a focus on NHS data standards and reliable system performance.