Systems Support Lead

NHS University Hospitals of Liverpool Group; Liverpool City Region; On-site; GBP 60,000 - 75,000; Full time

Job summary

NHS University Hospitals of Liverpool Group is seeking a dedicated Systems Support Lead to join the systems team, working with Liverpool Heart and Chest Hospital. You will lead on projects, optimise clinical systems, and ensure timely delivery across the organisation.

You will collaborate with digital services and training teams, gather workflow requirements, configure EPR components, and empower end users through targeted training.

Qualifications

• Experience with NHS clinical systems and healthcare workflows.
• Ability to lead on projects and deliver to timelines.
• Strong attention to detail and ability to analyse complex data.

Responsibilities

• Lead optimisation and development of NHS clinical systems across the Trust.
• Configure application software to reflect workflow requirements from departments.
• Collaborate with Training Team to develop and deliver end-user training.

Skills

Senior level

Project leadership

Clinical systems

Healthcare IT

Training end users

Tools

EPR systems

Training platforms

Job description

We are seeking a dedicated and experienced systems support person to join the systems team working with Liverpool Heart and Chest Hospital. The system support lead will work as part of a team supporting clinical systems at the organisation and wider strategic priorities across the Liverpool University Hospital Group.

The role will be expected to work at a senior level in the team, leading on projects, new developments and optimisation ensuring successful implementation to delivery timelines. The role will work closely with teams across digital services and engage with colleagues across the organisation in multiple disciplines.

The role will require strong attention to detail, and knowledge of operational and clinical systems in use in the NHS.

The Systems Support Lead will work to provide optimisation, development and support of all aspects of the Trust’s Clinical Systems. While they will be expected to work at a high level and with considerable autonomy across all Clinical Systems, it is implicit that they will lead on certain areas.

Optimisation and development work will be carried out under the direction of the EPR Manager where appropriate. The systems support lead will be involved in the obtaining of IT enabled healthcare workflow requirements from all departments/areas, and then configuring the application software to reflect the requirements. The system support lead will work with appropriate independent initiative, supporting and training other team members. They will work under the guidance of the EPR Manager to ensure engagement and input is required from appropriate end users to ensure that the correct data is obtained. The data gathered is then used to define the configurable components of the EPR Systems to ensure optimal workflow benefit to end users.

The system support lead will work with the Training Team to assist with development of training plans, training content and delivery of training and support for end users.

NHS University Hospitals of Liverpool Group (UHL Group) was formed on 1 November 2024, born from a shared aim to improve the care we provide our communities.

We are one of the largest employers in region, with over 18,900 colleagues who are dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services that extend to more than two million people in the North West.

We operate from five hospital sites: Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside, and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to several elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Heart and Chest Hospital provide specialist services in cardiothoracic surgery, cardiology and respiratory medicine, both in the hospital and out in the community. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single en-suite bedrooms and mainly focuses on complex planned care and specialist services.

For further details / informal visits contact: Name: Clare Cartwright Job title: Head of Systems and Software Development Email address: [e-mail] Telephone number: 0151 529 2623