Systems Support Officer Apprentice

Bolton Council; Bolton; On-site; GBP 26,000 - 31,000; Full time

Job summary

Bolton Council is seeking a Systems Support Officer to join the information systems team. The role focuses on on-site support for users in Children’s and Adults Services, working with ICT and external partners to resolve issues and develop systems.

You will contribute to training, advice and continuous improvement of information systems, learning new platforms as needed across multiple services. The post emphasises teamwork and proactive problem solving.

Qualifications

• Essential qualification: Level 3 qualification in a relevant field.
• Minimum Grade C/4 in Maths and English GCSE.

Responsibilities

• Provide on-site resolution for user issues.
• Liaise with ICT, third-party software suppliers and social care providers.
• Ensure advice, training and support is provided effectively and efficiently.

Education

Level 3 qualification in a relevant field

Maths and English GCSE (Grade C/4)

Job description

Grade D scp 6 £25,989 to E scp 17 £31,022, pay award pending

Contract: Permanent

Essential Qualification: Level 3 qualification in a relevant field and minimum Grade C/4 in Maths and English GCSE

Interview date: TBC

Unfortunately, we are unable to offer sponsorship for this role.

Artificial Intelligence (AI) Please read the detailed information at the bottom of this advert before you make an application as it may be rejected if we detect AI use.

Ask us about flexible working options to fit with your work/life balance - #HappytoTalkFlexible

The Role

The systems team requires an enthusiastic individual who can work as part of a team, supporting users of key Information Systems in Children's and Adults Services. The position will sit within the systems team but will work closely with the wider organisation and external partners to provide on-site resolution and helpdesk support.

This post will play a vital role in our continual development of information systems. You'll join the team at an exciting time when the service is seeking to develop its existing systems as we look to better meet the needs of the department.

As a Systems Support Officer you will:

• Provide on-site resolution
• Liaise with ICT, 3rd party software suppliers and social care providers
• Ensure advice, training and support is provided effectively and efficiently.

About You

We are looking for a passionate, enthusiastic person with a demonstrable understanding of information management, a positive "can do" approach to your work and excellent all-round IT and communication skills. You will need great attention to detail and the ability to problem solve in a systems environment in order to provide support, training and advice to managers and staff in the development and use of our information systems.

The successful candidate will have the ability to work across multiple systems and be able to learn and adapt to new systems quickly.

Through your application and interview we encourage you to provide brief examples of the experience you will bring to the role.

About Us

This is your opportunity to join us at an exciting time as we have strong ambitions for the borough.

Bolton is a great place to work. We are a welcoming organisation that wants to contribute to a place where people feel active, connected and prosperous. We are passionate about improving the outcomes and experience of Bolton people. We want Bolton to be a vibrant place built on strong cohesive communities, successful businesses and healthy, engaged residents.

As an employer we want to thank our employees for their hard work and commitment, by giving them the opportunity to access a range of exclusive rewards and benefits, including discounts and exclusive gym membership prices and salary sacrifice schemes. In addition, we offer a generous annual leave allowance, flexible work opportunities, access to a Pension Scheme, as well as a range of employee wellbeing and support services.

• exclusive rewards and benefits, including discounts and exclusive gym membership prices and salary sacrifice schemes
• generous annual leave allowance, flexible work opportunities, access to a Pension Scheme, as well as a range of employee wellbeing and support services

Our Values are really important to us, read all about them below, along with all our great staff benefits, the job description/person specification for the role and the important legal bits, and our Top Tips too.

Within Greater Manchester, local authorities have made a commitment to improve the employment opportunities for people with disabilities, care leavers, carers, and ex-military personnel.

This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English as per the person specification.

This organisation has signed up to the Greater Manchester Continuous Service Commitment. That means we will recognise your continuous or 'unbroken' service in any Greater Manchester local authority or NHS organisation that has signed the commitment, Transport for Greater Manchester, Greater Manchester Fire and Rescue Service or Greater Manchester Combined Authority, giving you access to our service-related benefits.

Supporting Documents

• Documents for Right to Work
• Top Tips
• Our Values & Behaviours
• Privacy Notice
• Staff Benefits
• Job Description + Person Spec

Contact: [e-mail]