Systems Support Analyst (Clinical Applications)

NHS; Peterlee; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A regional healthcare organization is seeking a dedicated Systems Support Analyst to join their evolving Systems team. This role offers hybrid working and involves providing technical administration, configuration, and support for clinical IT systems across various sites. Candidates should possess strong SQL skills, customer service experience, and a Higher Diploma in computer science. The position necessitates flexibility to travel and engage with multiple systems, ensuring high-quality support and data management.

Qualifications

• Minimum of 2 years experience in a technical environment.
• Experience in healthcare environments.
• Proficiency in maintaining and supporting computer systems.

Responsibilities

• Implement and maintain Trust systems.
• Provide user support and ensure data quality.
• Collaborate with Senior Systems Support Analysts.

Skills

SQL skills

Software development tools

Data analysis techniques

Strong communication skills

Understanding of clinical processes

Education

Higher Diploma in computer science

Tools

Microsoft Office Suite

Job description

Systems Support Analyst (Clinical Applications)

County Durham & Darlington NHS Foundation Trust is seeking a dedicated Systems Support Analyst to join our evolving Systems team. The role offers flexibility, hybrid working, and the opportunity to support clinical IT systems across sites in Darlington, Peterlee, and other locations in County Durham.

Overview

The successful candidate will provide technical administration, configuration, development, and support for one or more of the Trust’s clinical IT systems. Personal and career development is supported, with a focus on enhancing knowledge of healthcare and clinical IT systems.

Key Responsibilities

• Implement, maintain, and provide user support for Trust systems.
• Directly report to a Systems Manager and collaborate closely with Senior Systems Support Analysts.
• Ensure users receive high-quality service in terms of data quality, system availability, technical, and operational support.

Person Specification

Special Skills & Knowledge

• Demonstrable SQL skills.
• Experience with software development tools.
• A sound working knowledge of computer-based systems.
• Knowledge of data analysis techniques and tools.
• Ability to analyse data from different sources and correlate discrepancies.
• Strong communication skills for highly complex information.
• Understanding of modern IT solutions and clinical processes.

Experience

• Substantial experience in a technical role.
• Proven experience in developing computer-based solutions.
• Experience managing configuration changes through controlled procedures and testing.
• Customer service experience in a customer-facing role.
• Experience in healthcare environments.

Qualifications

• Higher Diploma in computer science or related discipline.
• Minimum of 2 years experience in a technical environment with evidence of professional development.
• Experience maintaining and supporting computer systems.
• Proficiency with Microsoft Office Suite.
• ITIL Foundation Certificate in IT Service Management.

Special Requirements

• Ability to travel across Trust sites.

Disclosure and Barring Service Check

Application is subject to a Disclosure and Barring Service check.

Employer

County Durham & Darlington NHS Foundation Trust