Systems Support Analyst

Cddft; Peterlee; Remote; GBP 28,000 - 31,000; Full time

Job summary

County Durham & Darlington NHS Foundation Trust is seeking a Systems Support Analyst (Clinical Applications) to provide technical administration, configuration and user support for clinical IT systems.

The role offers opportunities for professional development within a supportive, healthcare IT environment. Travel across Trust sites is required to meet post duties.

Qualifications

• Demonstrable skills in Structured Query Language(s) SQL.
• Experience with software and software development tools.
• Sound knowledge of computer-based systems.
• Understanding of data analysis techniques.

Responsibilities

• Implement, maintain and provide user support for Trust clinical systems.
• Report to Systems Manager and collaborate with Senior Systems Support Analysts.
• Ensure users receive high-quality data, system availability and operational support.

Skills

SQL

Software tools

Education

Higher Diploma in Computer Science

Tools

Microsoft Office Suite

Job description

County Durham & Darlington NHS Foundation Trust

Systems Support Analyst

The closing date is 09 November 2026

Are you a proactive and technically savvy individual lookingto contribute to the smooth operation of Clinical IT systems? If so, HealthInformatics at County Durham and Darlington NHS Foundation Trust may have theperfect role for you! We are seeking adedicated Systems Support Analyst (Clinical Applications) to join our ever-evolvingSystems team.

As a Systems Support Analyst for clinical applications, youwill play a vital role in providing technical administration,configuration/development and support for one or more of the Trust's ClinicalIT systems.

The post offered offers great potential for personal andcareer development and enable you to enhance your knowledge of healthcare andclinical IT Systems.

Any experience of Radiology and Cardiologysystems or similar would be beneficial to this role.

Main duties of the job

Thesuccessful candidate will meet the criteria published within the JobDescription and Personal Specification and ideally have demonstrable experiencewithin a systems support environment with a drive for continued professionaldevelopment. They will be customer focused, pro-active, possess strongcommunication skills, confident, with solid IT skills and a strong work ethic.They will have the opportunity to work with a diverse team, committed toworking together in supporting our clinical services.

About us

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.

Full Job Descriptions can be found in the adverts supporting documents.

Over reliance onAI-generated content is discouraged and may diminish the applicant's chances ofsuccess.

For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.

Please note that we may close any vacancy early once a sufficient number of applications have been received.

Job responsibilities

The post holder is a Systems Support Analyst whose role isto implement, maintain, and provide user support and frontline systemadministration technical support to Trust clinical systems.

The post holder will report directly to a Systems Managerand work in close association with the Senior Systems Support Analysts.

The post holder will ensure that users receivethe best possible service in terms of data quality, system availability,technical and operational support

Person Specification

• Demonstrable skills in Structured Query Language(s) SQL
• Demonstrable skills in the use of software and software development tools.
• A sound working knowledge and understanding of computer based systems.
• Knowledge of data analysis techniques and tools.
• Able to deal with complex queries in relation to systems and data.
• Ability to analyse data from different sources and correlate discrepancies and outputs.
• An ability to plan and organise workload to meet objectives and deadlines.
• Ability to communicate highly complex, sensitive, contentious information where there may be barriers to overcome.
• Understanding of the application of modern IT solutions.
• Understanding of clinical processes

Special Requirements

• Able to travel across Trust sites to meet the requirements of the post.

Qualifications

• Higher Diploma in computer science or related discipline.
• A minimum of 2 years experience in a technical environment with evidence of professional development.
• Experience of maintaining and supporting computer systems.
• Use of Microsoft Office Suite.
• ITIL Foundation Certificate in IT Service Management.

Experience

• Substantial experience in a technical role.
• Proven experience in the development of computer-based solutions.
• Experience with computer systems and software to allow configuration changes to be managed through thorough controlled procedures and testing.
• Customer Service Experience or experience in a customer facing role delivering resolutions to customer issues
• Experience of healthcare environments.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

County Durham & Darlington NHS Foundation Trust

£28,392 to £31,157 a yearper annum/pro rata