Senior Systems Support Specialist (Clinical Applications)

Cddft; Peterlee; Hybrid; GBP 32,000 - 39,000; Full time

Job summary

County Durham & Darlington NHS Foundation Trust is seeking a Senior Systems Support Specialist (Clinical Applications) to provide technical administration, configuration/development and support for clinical IT systems. The role offers potential for career development and flexible/hybrid working, including on-site work at Whitehouse site in Peterlee.

The candidate will join a team responsible for ensuring reliable operation of clinical systems, with opportunities to work across multiple sites and

Qualifications

• Degree in computer science, IT or related discipline.
• Experience maintaining and supporting computer systems and applications.
• ITIL Foundation Certificate in IT Service Management.
• Customer Service qualifications or training.
• Training and experience of data analysis.

Responsibilities

• Support, administer, develop and configure clinical IT systems.
• Review requests and incidents and support end users on assigned systems.
• Develop and maintain policies and procedural system documentation.
• Provision proactive user technical support and resolve issues.
• Monitor systems using logs and statistics and take corrective actions.
• Update and configure systems in a timely fashion.
• Travel across Trust sites to meet post requirements.

Skills

SQL knowledge

Data analysis

Customer service

Healthcare environments

Technical support

Education

Degree in Computer Science

ITIL Foundation Certificate

Tools

SQL

Job description

County Durham & Darlington NHS Foundation Trust

Senior Systems Support Specialist (Clinical Applications)

The closing date is 09 November 2026

You must have the Right to Work in the UK inorder to be successfully appointed to this role. Please note, this role doesnot meet the required eligibility criteria for sponsorship under the SkilledWorker visa and therefore the Trust is unable to offer sponsorship for thisparticular role.

Are you a proactive and technically savvy individual lookingto contribute to the smooth operation of Clinical IT systems? If so, HealthInformatics at County Durham and Darlington NHS Foundation Trust may have theperfect role for you! We are seeking adedicated Senior Systems Support Specialist (Clinical Applications) to join ourever-evolving Systems team.

As a Senior Systems Support Specialist for clinicalapplications, you will play a vital role in providing technical administration,configuration/development and support for one or more of the Trust's ClinicalIT systems.

The post offered offers great potential for personal andcareer development and enable you to enhance your knowledge of healthcare andclinical IT Systems.

We offer flexible/hybrid working arrangements,which may include working on site at the Trusts Whitehouse site in Peterlee.

Main duties of the job

Working closely with our IT teams and end-users, you willensure the reliable operation, configuration/development and support of aportfolio of clinical systems, contributing to the delivery of high-qualitypatient care.

You will need to be customer focused, pro-active, possessstrong communication skills, confident IT skills and have a strong work ethic.You will have the opportunity to work with a diverse team, committed to workingtogether in developing and supporting our clinical services.

The successful candidate will meet the criteriapublished within the Job Description and Personal specification and you willideally have demonstrable experience within a system support environment, witha drive for continued professional development.

About us

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.

Full Job Descriptions can be found in the adverts supporting documents.

Over reliance onAI-generated content is discouraged and may diminish the applicant's chances ofsuccess.

For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.

Please note that we may close any vacancy early once a sufficient number of applications have been received.

Job responsibilities

The postholder will report directly to a Systems Manager and work in closeassociation with the team of Senior Systems Support Specialists, SystemsSupport Analysts and Systems Support Administrators.

You will besupporting, administering, developing and configuring clinical IT systems,reviewing requests and incidents and supporting end users on the systems youare assigned to support.

Duties willinclude:

• Developingand maintaining policies and procedural system documentation
• Provision ofproactive user technical support, identifying, analysing, recording andresolving users issues and offering appropriate help and guidance
• Administering and enhancing systems and operations when identified
• Monitoringthe systems using error logs and statistics as required, and take correctiveactions
• Updatingand configuring systems in an accurate and timely fashion
• Maintainingsystem software, and when required, system hardware
• For further information please refer to the job description wherefurther details can be found.

Special Requirements

• Able to travel across Trust sites to meet the requirements of the post

Experience

• Experience in a technical or IT role
• Experience with computer systems and software to allow configuration changes to be managed through thorough controlled procedures and testing.
• Experience of dealing with systematic and process issues, analysing complex data to report back to both technical and non-technical staff.
• Customer Service Experience or experience in a customer facing role delivering resolutions to customer issues.
• Experience of healthcare environments
• Proven experience in the development of computer based solutions

Special Skills & Knowledge

• Demonstrable skills in the use of software and software development tools.
• In-depth experience of working in an IT or software support role.
• Knowledge of data analysis techniques and tools.
• Ability to analyse data from different sources and correlate discrepancies and outputs.
• Ability to work effectively as part of a team and also under own initiative.
• Planning, prioritisation and organisational skills to deal with a broad range of complex on-going activities.
• Ability to analyse, interpret and communicate complex technical information to staff at all levels, both specialists and non-specialists in writing, over the telephone and at meetings.
• Understanding of the application of modern IT solutions.
• Skills in Structured Query Language(s) SQL or similar.
• Understanding of clinical processes.
• Ability to manage small projects and technical implementations.
• Experience of healthcare environments.
• Proven experience in the development of computer-based solutions.
• Experience of working within systems development environments.

Qualifications

• Degree in computer science, IT or related discipline
• and/or
• Substantial experience in a technical support environment with evidence of continued professional development.
• Experience of maintaining and supporting computer systems and applications
• ITIL Foundation Certificate in IT Service Management
• Customer Service Qualifications or training
• Training and experience of data analysis

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

County Durham & Darlington NHS Foundation Trust

£32,073 to £39,043 a yearper annum/pro rata