Systems & Service Operations Junior Specialist

Watlow; Worthing; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Hybrid work model

Private healthcare

Life assurance

Income protection

Pension scheme

Mental health and wellbeing support

Job summary

Watlow in Worthing, UK, is hiring a Systems & Service Operations Junior Specialist on a fixed-term maternity cover. The role involves entering service and project orders in Oracle, administering SLAs, and supporting project delivery across Europe.

You will work four days in the Worthing office with one day from home, collaborating with Project Managers, the delivery team and calibration staff. This is a great entry path into service and project operations in a global tech business.

Qualifications

• Experience in a commercial, order processing, customer service or administrative role.
• Experience with an ERP system (Oracle is an advantage).
• Strong organisational skills and attention to detail, with the ability to manage several priorities at once.
• An open, proactive communication style and the confidence to ask questions.
• Fluent English, both written and spoken.
• Ability to work from our Worthing office four days per week.

Responsibilities

• Enter and set up service and project orders in Oracle following receipt of customer purchase orders.
• Administer service level agreements (SLAs) and follow up to ensure timely and accurate invoicing.
• Work with Project Managers to monitor project status, revenue, costs and backlog.
• Provide administrative support to the project delivery team, including coordinating service appointments, recording engineers’ working hours and sending documentation such as calibration certificates and service reports to customers.
• Work closely with the Calibration Team, maintaining calibration records and monitoring calibration appointments for managed customers.

Skills

Fluent English

Tools

Oracle ERP

MS Office

Job description

We are hiring: Systems & Service Operations Junior Specialist

Location:Worthing, UK

Working Pattern: Monday to Friday, 7.5 hours/day, 4 days from the office, 1 day working from home per week

Contract Type: Fixed-term contract (maternity cover)

About the Role

We are looking for an Systems & Service Operations Junior Specialist to join our European Service and Solutions Operations Team at our Worthing site in the United Kingdom, on a fixed-term contract covering maternity leave.

The team looks after everything that happens once a customer has placed an order for a system or service: setting up service and project orders in Oracle, administering service level agreements (SLAs) and tracking project status, revenue and costs, so that our customers are invoiced accurately and on time.

In this role, you will be at the heart of that process, as part of a wider team spread across the UK, France, Italy and Germany, working closely day to day with our Project Managers, the project delivery team, sales colleagues and our calibration team.

This role is ideal for someone early in their career with a commercial or administrative background who enjoys structure and accuracy, is curious about how a business works and would value hands-on experience in the service and project side of an international technology business. We value people who are open, proactive and not afraid to ask questions.

What You’ll Do

• Enter and set up service and project orders in Oracle following receipt of customer purchase orders.
• Administer service level agreements (SLAs) and follow up to ensure timely and accurate invoicing.
• Work with Project Managers to monitor project status, revenue, costs and backlog.
• Provide administrative support to the project delivery team, including coordinating service appointments, recording engineers’ working hours and sending documentation such as calibration certificates and service reports to customers.
• Work closely with the Calibration Team, maintaining calibration records and monitoring calibration appointments for managed customers.

What You’ll Need to Succeed

• Experience in a commercial, order processing, customer service or administrative role - or a strong motivation to start your career in this area.
• Experience with an ERP system (Oracle is an advantage) and good MS Office skills.
• Strong organisational skills and attention to detail, with the ability to manage several priorities at once.
• An open, proactive communication style and the confidence to ask questions.
• Fluent English, both written and spoken.
• Ability to work from our Worthing office four days per week.

Why Join Watlow’s Team

At Watlow, you will be part of an international team where your work has a direct impact on our customers and on the business. This role gives you broad exposure to service and project operations in a global organization.

• Hybrid work model: four days in the office and one day from home.
• Monday to Friday, 37.5 hours per week.
• Collaboration with colleagues across Europe and a supportive, knowledgeable team.
• We offer a comprehensive benefits package including private healthcare, life assurance, income protection, a matched pension scheme and dedicated mental health and wellbeing support.