Inside Sales Engineer

Watlow; Worthing; On-site; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Private Healthcare

Life Assurance

Pension Scheme

Job summary

Watlow is seeking an Inside Sales Engineer to manage a defined customer portfolio in Worthing, UK. You will blend commercial focus with technical insight to drive revenue, while ensuring high customer satisfaction across the buying cycle.

You’ll work closely with Direct Sales, Technical Teams and Shared Services, qualifying inbound requests and proposing technical and commercial solutions. Responsibilities include preparing quotes, managing orders through delivery, and maintaining robust

Qualifications

• Experience in industrial B2B sales and customer-facing roles.
• Ability to coordinate technical and commercial solutions for clients.
• Experience with CRM/ERP and data-driven sales support.
• Fluent English, both written and spoken.

Responsibilities

• Manage a portfolio of Inside Sales clients and build lasting relationships.
• Act as primary contact for customers and coordinate with Direct Sales and Technical Teams.
• Prepare quotes, set discounts within DOA limits, and check margins and risks.
• Track orders and coordinate logistics to ensure on-time delivery.

Skills

Industrial B2B sales

CRM/ERP familiarity

Communication skills

Fluent English

Education

Technical education in industrial manufacturing/thermal solutions

Tools

CRM/ERP systems

AI/digital tools

Job description

Working at Watlow

Watlow is a global technology and manufacturing leader who provides world class engineering expertise through innovative thermal products and systems, enabling our customers to thrive. We are making a positive impact every day as our solutions enrich the lives of people everywhere. We have been providing breakthrough thermal solutions for over 100 years! Our corporate values guide us uncompromisingly to always do the right thing, continually learn and improve, respect everyone, and lead with service and humility.

Inside Sales Engineer

Location: Worthing, UK

The Inside Sales Engineer owns and develops a defined customer portfolio, driving proactive engagement, revenue growth, and customer satisfaction. You'll be the primary commercial contact for your customers, coordinating internal resources and ensuring a seamless experience across the buying cycle - working closely with Direct Sales, Technical Teams and Shared Services.

What You’ll Do

Customer relations & sales support

• Manage a portfolio of Inside Sales clients
• Build and maintain lasting relationships with customers
• Act as the primary point of contact for customers
• Manage customer meetings (remotely)
• Provide active support to direct sales

Sales & technical solutions

• Qualify inbound requests
• Analyze customer needs in collaboration with technical teams when necessary
• Propose technical and commercial solutions
• Prepare quotes, set discounts within DOA limits, and check margins and risks
• Convert quotes into orders

Order management & logistics coordination

• Track and manage customer orders through to delivery, ensuring reliability
• Complete contractual, legal, and mandatory documentation
• Place orders for third-party products when necessary and verify order acknowledgments
• Coordinate flows with logistics and supply chain, monitoring the backlog and proactively communicating with customers
• Track invoicing and manage or elevate disputes and incidents

You may also have the opportunity to join cross-functional projects across Watlow.

What You’ll Need To Succeed

• Solid, hands-on experience in industrial B2B sales
• Proven ability to coordinate tailored technical and commercial solutions for customers
• Strong communication and relationship-building skills, with a proactive approach to customer engagement
• Familiarity with CRM/ERP systems, with openness to using AI and digital tools to improve efficiency
• Fluent English (spoken and written)
• Technical education and/or background in industrial manufacturing, thermal solutions, or related technical sectors is a strong advantage

Why join the Watlow team

At Watlow, you'll be part of a global organisation with over 100 years of innovation in thermal technology - working with products that make a real difference across industries worldwide.

We Offer a Comprehensive Range Of Benefits, Including

• Private Healthcare
• Life Assurance
• Pension Scheme

Working Pattern: Monday to Friday, 7.5 hours/day, 4 days from the office, 1 day of home office per week

Contract Type: Permanent, full-time position

Diversity & Inclusion

We proactively embrace diversity in all its dimensions across our company and cultivate a culture of inclusion and forward thinking that respects and reflects each team member’s individual strengths, views, and experiences. Watlow takes pride in being an inclusive equal opportunity employer and considers for employment qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.