Systems Optimisation Lead — Drive Adoption & Training

Morson Human Resources Limited; Greater London, Leeds; Hybrid; GBP 60,000 - 85,000; Full time

Job summary

Morson Human Resources Limited is seeking a System Optimisation Lead for a 6-month hybrid role based in London or Leeds. You will optimise and maximise value from existing systems, working with stakeholders, users and third-party suppliers to drive adoption and training.

You will focus on user acceptance testing and scaling adoption, delivering practical guidance to non-technical audiences, and supporting system upgrades and changes across front-end and back-end environments.

Qualifications

• Experience in organisational design, transformation or change environments.
• Experience supporting technology-driven change or large-scale system implementations.
• Strong experience with UAT and helping users through system changes.
• Proven ability to drive user adoption and utilisation of existing systems.
• Experience delivering user training and workshops.
• Strong stakeholder management and communication skills.

Responsibilities

• Lead the ongoing optimisation, configuration and support of enterprise systems and applications.
• Act as a subject matter expert for assigned systems, providing guidance and best-practice recommendations.
• Review and optimise system functionality, workflows, configurations and integrations to improve efficiency and user experience.
• Support User Acceptance Testing (UAT) and other testing activities, including system, integration and post-implementation testing.
• Identify opportunities to increase user adoption and utilisation of existing system capabilities.
• Develop and deliver training sessions and workshops for business users and stakeholders.
• Provide coaching, guidance and ongoing support to users to improve confidence and adoption.
• Troubleshoot, investigate and resolve system issues across front-end and back-end environments.
• Support system upgrades, updates, patching and configuration changes where required.
• Work closely with third-party vendors and software providers to investigate incidents and resolve technical issues.
• Build effective relationships with business stakeholders, technical teams, suppliers and programme delivery teams.
• Translate technical system functionality into clear, practical guidance for non-technical audiences.
• Provide regular progress updates, reporting and management information to relevant stakeholders.
• Contribute to wider organisational transformation and change initiatives.

Skills

UAT experience

Stakeholder management

Training delivery

System optimisation

Change management

Cross-functional collaboration

Job description

Morson Human Resources Limited is seeking a System Optimisation Lead for a 6-month hybrid role based in London or Leeds. You will optimise and maximise value from existing systems, working with stakeholders, users and third-party suppliers to drive adoption and training.

You will focus on user acceptance testing and scaling adoption, delivering practical guidance to non-technical audiences, and supporting system upgrades and changes across front-end and back-end environments.