Systems Engineer: Infrastructure

The British Museum; East Ham; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Free exhibition entry

Defined benefit pension

25 days annual leave

Discounts at onsite catering

Staff wellbeing perks

Learning and development

Employee Assistance Programme

Job summary

The British Museum is seeking a practical and proactive Systems Engineer to join our Information Services team. You will help deliver and support critical IT infrastructure across server, network, cloud and telephony services, keeping infrastructure available, secure and performing for around 1,000 staff and millions of visitors.

You'll monitor, maintain and improve infrastructure, respond to incidents, and work with colleagues and suppliers on projects and upgrades.

Qualifications

• Hands-on experience with core infrastructure: server, network, cloud and telephony services.
• Experience diagnosing and resolving complex infrastructure incidents.
• Good written and verbal communication, able to share knowledge with teams.

Responsibilities

• Support day-to-day operation, maintenance and performance of server, network and telephony infrastructure.
• Monitor system health, perform preventative maintenance and resolve incidents.
• Install, commission and maintain infrastructure equipment and support upgrades.
• Contribute to change control, system architecture and infrastructure projects.
• Help ensure security, continuity and disaster-recovery requirements.
• Maintain technical documentation and asset records.
• Collaborate with Service Desk and third-party suppliers; share knowledge.

Skills

Cisco switching

Active Directory/Azure AD

Windows Server

Azure PaaS/IaaS

PowerShell/Automation

Job description

We are seeking a practical and proactive Systems Engineer to join our Information Services department and help deliver and support critical IT infrastructure across the British Museum. This is an excellent opportunity for an infrastructure professional who enjoys hands‑on technical work and wants to broaden their experience across server, network, cloud and telephony services. Working as part of a collaborative technology team, you will help maintain the availability, performance and security of the Museum's infrastructure, supporting around 1,000 colleagues as well as the systems and services used by millions of visitors.

You will monitor and maintain infrastructure services, respond to incidents and alerts, carry out preventative maintenance and support upgrades and improvements. You will work closely with more senior infrastructure colleagues, the Service Desk, other Information Services teams and third‑party suppliers to resolve issues and provide reliable services. The role also offers opportunities to contribute to infrastructure projects and the Museum's continuing move towards hosted cloud services. If you are a hands‑on infrastructure professional who enjoys solving technical problems, working collaboratively and learning new technologies, we would love to hear from you.

• Support the day‑to‑day operation, maintenance and performance of the Museum's server, network and telephony infrastructure.
• Monitor system health, carry out preventative maintenance and help resolve incidents and problems in line with agreed service levels.
• Install, commission and maintain infrastructure equipment and support planned upgrades and enhancements.
• Contribute to change control, system architecture and infrastructure projects, including the introduction of new technologies and services.
• Help ensure infrastructure services meet security, business continuity and disaster‑recovery requirements.
• Maintain accurate technical documentation, asset records and service‑performance information.
• Work collaboratively with senior infrastructure colleagues, the Service Desk and third‑party suppliers, sharing technical knowledge and guidance where appropriate.
• Keep up to date with relevant developments and emerging technologies across the IT industry.

The British Museum is undertaking its biggest transformation since its founding nearly 300 years ago. This physical and intellectual transformation includes large scale building and gallery transformation, new ways of connecting with audiences and different ways of working. As we look towards this exciting future, we remain guided by the words of our founder Hans Sloane - who dreamed of a museum connecting all arts and sciences, which would be accessible to everyone, everywhere.

We are looking for a technically capable, organised and solutions‑focused professional who works well with others and is comfortable taking responsibility for infrastructure support activities. You will bring:

• Practical experience and knowledge of Cisco switching and routing, Active Directory/Azure AD, Windows Server, Azure PaaS/IaaS services and PowerShell or automation.
• Experience supporting or delivering infrastructure projects.
• The ability to diagnose technical issues, respond to alerts and contribute to the effective resolution of incidents and problems.
• Experience working with third‑party suppliers, vendors and technical colleagues.
• An awareness of infrastructure security, data governance, business continuity and disaster‑recovery requirements.
• Good written and verbal communication skills, including the ability to explain technical information clearly.
• A positive, collaborative attitude and a willingness to embrace change and develop your knowledge with an organised approach.

At the British Museum, we believe our people are at the heart of everything we do and have designed a benefits package that goes beyond the ordinary. Our full list of benefits can be found , but we've outlined some highlights below:

• Free exhibition entry for you and guests, exclusive private views, ICOM and reciprocal museum access.
• Defined benefit with considerable employer contribution.
• 25 days' annual leave plus bank holidays and 2.5 privilege days (and +5 days after 10 years).
• Discounts at onsite catering, Museum shops and local Bloomsbury partners.
• Social and wellbeing perks including Staff parties, social clubs, CSSC sports and leisure, and support from the Civil Service Retirement Fellowship.
• Learning and development through courses, mentoring and Athena as well as support for professional qualifications.
• Employee Assistance Programme available 24/7 for counselling, wellbeing support and more.

Our Values

• Care Deeply
• Embrace the Unknown
• Spark Curiosity
• Value Many Voices

These are a core part of how we recruit. Throughout the application, interview and selection process, we look for examples of how candidates demonstrate these behaviours in their own work and experiences. We encourage you to familiarise yourself with our values and reflect them in your application.

Additional details: If you have any additional needs that we should be aware of to support you with your application, please provide details.

The Museum also adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre‑employment screening of Civil Servants.

Organisation: The British Museum View profile Registered Charity 501 - 1000