Business Analyst

The British Museum; Greater London; Hybrid; GBP 39,000 - 48,000; Full time

Job summary

The British Museum is seeking a Business Analyst to act as an internal consultant at the intersection of business need, technical design and technology strategy. You will work on projects aimed at strengthening resilience against cyber security threats and ensure systems, processes and data stay aligned with changing organisational needs.

You will collaborate with stakeholders across the Museum, shaping options and translating requirements into viable services that meet obligations and align

Qualifications

• Strong analytical and problem-solving skills; ability to classify and structure complex information.
• Experience engaging stakeholders; facilitate workshops and discovery to understand needs and build consensus.
• Excellent written, verbal and visual communication; produce clear docs, maps and reports for technical and non-technical audiences.
• Experience delivering written reports in professional/academic contexts; familiarity with BA, discovery and project management.
• Confident to question requirements, evaluate options and translate needs into viable solutions.
• Collaborative and resilient; able to plan workload, manage priorities and contribute to continuous improvement.

Responsibilities

• Manage discovery and internal consultancy to identify business challenges and opportunities; document findings.
• Elicit, analyse and manage requirements through the project lifecycle; collaborate with Product Owners, Project Managers and technical teams.
• Develop and assess solution options across processes, platforms, integrations and new technology; ensure alignment with strategy and enterprise architecture.
• Bridge business stakeholders, technical specialists, governance boards and suppliers; translate requirements into viable services meeting obligations.
• Manage multiple small to medium assignments; prepare governance reporting and strengthen BA standards and processes.

Skills

Analytical thinking

Stakeholder engagement

Documentation

Discovery methodologies

Enterprise architecture

Procurement (public sector)

Job description

Hybrid (at least 3 days per week on-site in Bloomsbury, London)

Fixed term (18 months)

£43,225 per annum

About the role

The British Museum operates within a complex and evolving technology landscape. As a Business Analyst, you will act as an internal consultant at the intersection of business need, technical design and technology strategy. Working primarily on projects designed to strengthen the British Museum’s resilience in the face of cyber security threats, you will help keep systems, processes and data aligned with changing organisational needs while avoiding unnecessary technical debt.

Working across the Museum, you will bring clarity to complex situations, steer discovery and translate organisational challenges into practical, well-considered interventions. These may include redesigning business processes, reconfiguring existing platforms, defining integrations and targeted customisations, or introducing new technologies where they add clear value.

You will work with stakeholders who bring different priorities and perspectives, shaping options and recommendations that support assured decision-making. Your analysis and designs will have genuine scope to influence project direction and be carried through into delivery, while ensuring solutions align with enterprise architecture principles, statutory obligations and the Museum’s long-term direction.

About you

• Strong analytical and problem-solving skills, with a natural ability to classify, structure and make sense of complex information.
• Experience engaging a diverse range of stakeholders, facilitating workshops and using appropriate discovery techniques to understand needs, question assumptions and build consensus.
• Excellent written, verbal and visual communication skills, including the ability to produce clear documentation, process maps, reports and recommendations for both technical and non-technical audiences.
• Previous experience delivering written reports in a professional/academic environment with familiarity with formal methodologies related to business analysis, discovery and project management.
• The confidence and curiosity to question requirements constructively, evaluate options and translate business needs into viable solutions.
• A collaborative and resilient approach, with the ability to plan your own workload, manage competing priorities and contribute to continuous improvement.
• Experience with procurement and in the public sector is advantageous but not essential.

Key areas of responsibility

• Manage discovery and internal consultancy activity to identify business challenges, opportunities, current and target states, and clearly documented findings.
• Elicit, analyse and manage requirements throughout the project lifecycle, working closely with Product Owners, Project Managers, technical teams and compliance colleagues.
• Develop and assess solution options across processes, platforms, integrations, customisation and new technology, ensuring recommendations maximise public value and align with strategy and enterprise architecture principles.
• Act as the bridge between business stakeholders, technical specialists, governance boards and external suppliers, translating requirements into viable services that meet statutory obligations.
• Manage multiple small to medium-sized assignments, prepare governance reporting and help strengthen the Museum’s business analysis standards and processes.

The Masterplan

The British Museum is undertaking its biggest transformation since its founding nearly 300 years ago. This physical and intellectual transformation includes large scale building and gallery transformation, new ways of connecting with audiences and different ways of working. As we look towards this exciting future, we remain guided by the words of our founder Hans Sloane - who dreamed of a museum connecting all arts and sciences, which would be accessible to everyone, everywhere.

At the British Museum, we believe our people are at the heart of everything we do and have designed a benefits package that goes beyond the ordinary. Our full list of benefits can be found here, but we’ve outlined some highlights below:

• Free exhibition entry for you and guests, exclusive private views, ICOM and reciprocal museum access.
• Civil Service Pension Scheme defined benefit with considerable employer contribution.
• 25 days’ annual leave plus bank holidays and 2.5 privilege days (and +5 days after 10 years).
• Social and wellbeing perks including Staff parties, social clubs, CSSC sports and leisure, and support from the Civil Service Retirement Fellowship.
• Learning and development through courses, mentoring and Athena as well as support for professional qualifications.
• Enhanced parental leave including maternity, paternity, adoption and shared parental leave.
• Support for carers through Employers for Carers.

Our Values

Our values drive everything we do, from how we handle our objects to how we work in our team to fostering a culture where everyone feels heard and empowered:

• Care Deeply
• Embrace the Unknown
• Value Many Voices

These are a core part of how we recruit. Throughout the application, interview and selection process, we look for examples of how candidates demonstrate these behaviours in their own work and experiences. We encourage you to familiarise yourself with our values and reflect them in your application.

If you have any additional needs that we should be aware of to support you with your application, please provide details to [e-mail].

The Museum also adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.