Hybrid Infrastructure Engineer (Server, Network & Cloud)

The British Museum; Greater London; Hybrid; GBP 39,000 - 48,000; Full time

Benefits offered by this job

Civil Service Pension Scheme

25 days annual leave

Discounts at catering and shops

Job summary

The British Museum is seeking a practical and proactive Systems Engineer to join its Information Services department and support critical IT infrastructure across the organisation. You will work hands-on across servers, networks, cloud and telephony services to maintain availability and performance for about 1,000 staff and millions of visitors.

This hybrid role (4 days on-site in Bloomsbury) involves incident response, maintenance, upgrades and collaboration with third‑party suppliers to

Qualifications

• Hands-on infrastructure experience with servers, networks and cloud.
• Experience with Cisco switches/routers, AD/Azure AD, Windows Server and PowerShell/automation.
• Ability to diagnose issues, respond to alerts and drive incident resolution.
• Experience working with third‑party suppliers and vendors.
• Awareness of infrastructure security, data governance, business continuity and disaster‑recovery requirements.
• Good written and verbal communication skills and collaborative approach.
• Willingness to learn and adapt to new technologies.

Responsibilities

• Support the day-to-day operation, maintenance and performance of the Museum’s server, network and telephony infrastructure.
• Monitor system health, carry out preventative maintenance and help resolve incidents and problems in line with agreed service levels.
• Install, commission and maintain infrastructure equipment and support planned upgrades and enhancements.
• Contribute to change control, system architecture and infrastructure projects, including the introduction of new technologies and services.
• Help ensure infrastructure services meet security, business continuity and disaster‑recovery requirements.
• Maintain accurate technical documentation, asset records and service‑performance information.
• Work collaboratively with senior infrastructure colleagues, the Service Desk and third‑party suppliers, sharing technical knowledge and guidance where appropriate.
• Keep up to date with relevant developments and emerging technologies across the IT industry.

Skills

Cisco switching

Active Directory

Azure AD

Windows Server

Azure IaaS/PaaS

PowerShell

Automation

Infrastructure projects

Incident response

Vendor management

Security awareness

BCDR awareness

Communication

Collaboration

Job description

The British Museum is seeking a practical and proactive Systems Engineer to join its Information Services department and support critical IT infrastructure across the organisation. You will work hands-on across servers, networks, cloud and telephony services to maintain availability and performance for about 1,000 staff and millions of visitors.

This hybrid role (4 days on-site in Bloomsbury) involves incident response, maintenance, upgrades and collaboration with third‑party suppliers to