Systems Engineer: Infrastructure

British Museum Company; Greater London; Hybrid; GBP 39,000 - 48,000; Full time

Benefits offered by this job

Free exhibition entry

Civil Service Pension

25 days annual leave

Discounts at catering

Social and wellbeing perks

Learning and development

Employee Assistance Programme

Job summary

The British Museum in London is seeking a practical Systems Engineer to join the Information Services team and help deliver and support critical IT infrastructure used by around 1,000 colleagues and millions of visitors.

In a hybrid role based in Bloomsbury, you will monitor systems, resolve incidents, perform preventative maintenance and assist with cloud and telephony projects, working with Service Desk and third-party suppliers.

Qualifications

• Hands-on experience with Cisco networking and Windows Server.
• Experience with Azure AD and cloud services.
• Ability to diagnose and resolve infrastructure incidents.

Responsibilities

• Operate and maintain server, network, and telephony infrastructure.
• Monitor health, perform preventative maintenance, resolve incidents.
• Install and maintain infrastructure equipment and upgrades.
• Contribute to change control and projects including new tech.
• Ensure security, continuity, and disaster recovery compliance.
• Document technical information and asset records.
• Collaborate with Service Desk and suppliers.
• Stay updated on IT developments.

Skills

Cisco switching

Cisco routing

Active Directory

Azure AD

Windows Server

Azure PaaS

Azure IaaS

PowerShell

Automation

Job description

Vacancy Type Fixed Term Contract length 1 year Working Pattern Full Time Is hybrid working available? Yes If hybrid how many days on site minimum? at least 4 days per week on-site in Bloomsbury, London Location Bloomsbury, London (Hybrid) Salary £43,225 per annum Application Deadline Sunday, November 15, 2026 Job Profile Job Profile document

Role Summary

About the role

We are seeking a practical and proactive Systems Engineer to join our Information Services department and help deliver and support critical IT infrastructure across the British Museum.

This is an excellent opportunity for an infrastructure professional who enjoys hands-on technical work and wants to broaden their experience across server, network, cloud and telephony services. Working as part of a collaborative technology team, you will help maintain the availability, performance and security of the Museum’s infrastructure, supporting around 1,000 colleagues as well as the systems and services used by millions of visitors.

You will monitor and maintain infrastructure services, respond to incidents and alerts, carry out preventative maintenance and support upgrades and improvements. You will work closely with more senior infrastructure colleagues, the Service Desk, other Information Services teams and third-party suppliers to resolve issues and provide reliable services. The role also offers opportunities to contribute to infrastructure projects and the Museum’s continuing move towards hosted cloud services.

If you are a hands-on infrastructure professional who enjoys solving technical problems, working collaboratively and learning new technologies, we would love to hear from you.

About you

We are looking for a technically capable, organised and solutions-focused professional who works well with others and is comfortable taking responsibility for infrastructure support activities.

You will bring:

• Practical experience and knowledge of Cisco switching and routing, Active Directory/Azure AD, Windows Server, Azure PaaS/IaaS services and PowerShell or automation.
• Experience supporting or delivering infrastructure projects.
• The ability to diagnose technical issues, respond to alerts and contribute to the effective resolution of incidents and problems.
• Experience working with third-party suppliers, vendors and technical colleagues.
• An awareness of infrastructure security, data governance, business continuity and disaster-recovery requirements.
• Good written and verbal communication skills, including the ability to explain technical information clearly.
• A positive, collaborative attitude and a willingness to embrace change and develop your knowledge with an organised approach.

Key areas of responsibility

• Support the day-to-day operation, maintenance and performance of the Museum’s server, network and telephony infrastructure.
• Monitor system health, carry out preventative maintenance and help resolve incidents and problems in line with agreed service levels.
• Install, commission and maintain infrastructure equipment and support planned upgrades and enhancements.
• Contribute to change control, system architecture and infrastructure projects, including the introduction of new technologies and services.
• Help ensure infrastructure services meet security, business continuity and disaster-recovery requirements.
• Maintain accurate technical documentation, asset records and service-performance information.
• Work collaboratively with senior infrastructure colleagues, the Service Desk and third-party suppliers, sharing technical knowledge and guidance where appropriate.
• Keep up to date with relevant developments and emerging technologies across the IT industry.

The Masterplan

The British Museum is undertaking its biggest transformation since its founding nearly 300 years ago. This physical and intellectual transformation includes large scale building and gallery transformation, new ways of connecting with audiences and different ways of working. As we look towards this exciting future, we remain guided by the words of our founder Hans Sloane - who dreamed of a museum connecting all arts and sciences, which would be accessible to everyone, everywhere.

Benefits

At the British Museum, we believe our people are at the heart of everything we do and have designed a benefits package that goes beyond the ordinary. Our full list of benefits can be found here , but we’ve outlined some highlights below:

• Free exhibition entry for you and guests, exclusive private views, ICOM and reciprocal museum access.
• Civil Service Pension Scheme defined benefit with considerable employer contribution.
• 25 days’ annual leave plus bank holidays and 2.5 privilege days (and +5 days after 10 years).
• Discounts at onsite catering, Museum shops and local Bloomsbury partners.
• Social and wellbeing perks including Staff parties, social clubs, CSSC sports and leisure, and support from the Civil Service Retirement Fellowship.
• Learning and development through courses, mentoring and Athena as well as support for professional qualifications.
• Employee Assistance Programme available 24/7 for counselling, wellbeing support and more.

Values

Our values drive everything we do, from how we handle our objects to how we work in our team to fostering a culture where everyone feels heard and empowered:

• Care Deeply
• Embrace the Unknown
• Spark Curiosity
• Value Many Voices

These are a core part of how we recruit. Throughout the application, interview and selection process, we look for examples of how candidates demonstrate these behaviours in their own work and experiences. We encourage you to familiarise yourself with our values and reflect them in your application.

Additional information

If you have any additional needs that we should be aware of to support you with your application, please provide details to [e-mail].

Internal Applicants:

We welcome internal applicants regardless of background, department or length of service but encourage you to let your manager know before applying. If you are on a permanent contract and want the fixed-term contract to be treated as a secondment, you will need to obtain your manager’s support before submitting an application.

The Museum also adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.