Systems & Data Assistant — First-Line Workforce Support

Warwickshire County Council; Warwick; On-site; GBP 26,000 - 37,000; Full time

Benefits offered by this job

Generous pension

Vivup benefits

Agile working

Annual leave + holidays

Christmas day off

Job summary

Warwickshire County Council is seeking a Resources-oriented Workforce Assistant to join its Workforce Information Systems team. You will provide first-line support for key workforce systems (iTrent and Hornbill), respond to queries, and maintain accurate system records across Warwickshire.

The role emphasizes analytical thinking, clear communication, and the ability to work under pressure while handling data.

Qualifications

• Analytical thinker able to solve problems and make sense of data.
• Confident communicator, both verbally and in writing.
• Ability to work under pressure, meet deadlines, and manage interruptions.
• Experience of handling manual or digital information.
• Familiarity with Microsoft Office and email.
• Positive attitude to teamwork and customer service.

Responsibilities

• Provide first-line support for core workforce systems (iTrent and Hornbill).
• Respond to customer queries via CRM, phone and messaging.
• Maintain accurate workforce system records and structures.
• Correct data quality issues and keep guidance materials up to date.
• Collaborate across the team and identify service improvements.

Skills

Analytical thinking

Communication

Pressure management

Information handling

MS Office familiarity

Teamwork

Tools

iTrent

Hornbill

Job description

Warwickshire County Council is seeking a Resources-oriented Workforce Assistant to join its Workforce Information Systems team. You will provide first-line support for key workforce systems (iTrent and Hornbill), respond to queries, and maintain accurate system records across Warwickshire.

The role emphasizes analytical thinking, clear communication, and the ability to work under pressure while handling data.