Systems And Data Assistant

Warwickshire County Council; Warwick; On-site; GBP 26,000 - 37,000; Full time

Benefits offered by this job

Generous pension

Vivup benefits

Agile working

Annual leave + holidays

Christmas day off

Job summary

Warwickshire County Council is seeking a Resources-oriented Workforce Assistant to join its Workforce Information Systems team. You will provide first-line support for key workforce systems (iTrent and Hornbill), respond to queries, and maintain accurate system records across Warwickshire.

The role emphasizes analytical thinking, clear communication, and the ability to work under pressure while handling data.

Qualifications

• Analytical thinker able to solve problems and make sense of data.
• Confident communicator, both verbally and in writing.
• Ability to work under pressure, meet deadlines, and manage interruptions.
• Experience of handling manual or digital information.
• Familiarity with Microsoft Office and email.
• Positive attitude to teamwork and customer service.

Responsibilities

• Provide first-line support for core workforce systems (iTrent and Hornbill).
• Respond to customer queries via CRM, phone and messaging.
• Maintain accurate workforce system records and structures.
• Correct data quality issues and keep guidance materials up to date.
• Collaborate across the team and identify service improvements.

Skills

Analytical thinking

Communication

Pressure management

Information handling

MS Office familiarity

Teamwork

Tools

iTrent

Hornbill

Job description

Systems and Data Assistant Warwickshire County Council Warwick

Help deliver accurate, customer-focused workforce systems support across Warwickshire County Council.

About the Team and the Role

The Workforce Information Systems team sits within the Pay & Systems Service, part of Workforce Services, supporting reliable, accurate and customer-focused services for our employees and traded customers.

As a Workforce Assistant, you will provide first line support for our core workforce systems, (iTrent and Hornbill), by responding to customer queries and maintaining accurate system records. Your role will support the delivery of workforce services that support our people strategy and service offer.

What you’ll be doing

• Support customers through our CRM System, phone and instant messaging.
• Analysing straightforward issues and elevate where specialist input is needed.
• Maintain accurate workforce system records and structures.
• Correct data quality issues and keep guidance materials up to date.
• Work collaboratively across the team and identify service improvements.

What we’re looking for

• Someone who can analyse information and solve problems.
• A confident communicator, both verbally and in writing.
• Ability to work under pressure, meet deadlines and manage interruptions.
• Experience of handling manual or digital information.
• Familiarity with Microsoft Office and email.
• A positive attitude to teamwork and customer service.

It’s a Bonus if you have:

experience with HR information systems, databases, office or customer-service environments.

For further information please see the Job Description and Person Specification below;

Workforce Assistant- Pay and Systems

Working for Warwickshire –

This is the difference you make

Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them!

At Warwickshire County Council we are committed to ensuring Warwickshire’s economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.

Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage – Warwickshire Pension Fund'

The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.

Additional Information

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.

Closing date: 24th August 2026
Interview date: W/C 7th September 2026

Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce. See more

Full-time