Systems & Data Assistant — Deliver Accurate Workforce Support

WMJobs; Warwick; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Agile working

Generous annual leave

Pension scheme

Vivup benefits

Job summary

Warwickshire County Council is seeking a Workforce Assistant to provide first line support for core workforce systems (iTrent and Hornbill) by responding to customer queries and maintaining accurate records. You will support delivery of workforce services aligned with the people strategy.

The role requires analytical thinking, strong communication, and a proactive, collaborative attitude. Experience with MS Office and customer service is advantageous for success.

Qualifications

• Ability to analyse information and solve problems.
• Confident communicator, both verbally and in writing.
• Ability to work under pressure, meet deadlines and manage interruptions.
• Experience of handling manual or digital information.
• Familiarity with Microsoft Office and email.
• Positive attitude to teamwork and customer service.

Responsibilities

• Provide first line support for core workforce systems (iTrent and Hornbill) via CRM, phone and instant messaging.
• Analyse straightforward issues and escalate when specialist input is needed.
• Maintain accurate workforce system records and structures.
• Correct data quality issues and keep guidance materials up to date.
• Collaborate across the team and identify service improvements.

Skills

Analytical thinking

Strong communication

Teamwork

Customer service

Problem solving

Tools

Microsoft Office

Job description

Warwickshire County Council is seeking a Workforce Assistant to provide first line support for core workforce systems (iTrent and Hornbill) by responding to customer queries and maintaining accurate records. You will support delivery of workforce services aligned with the people strategy.

The role requires analytical thinking, strong communication, and a proactive, collaborative attitude. Experience with MS Office and customer service is advantageous for success.