Business Support Apprentice

WMJobs; Warwick; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Pension scheme

Agile working

Generous annual leave

Vivup benefits

Job summary

Warwickshire County Council in Warwickshire is offering a Level 3 Business Administrator Apprenticeship within the Children and Families service. You will support MARAC, MAPPA and MHISC processes, handle referrals, and maintain Mosaic CRM records to ensure timely, confidential safeguarding interventions.

You will work with a dedicated team, develop professional admin skills, and learn to manage financial and data tasks while contributing to safeguarding objectives.

Qualifications

• Be highly organised with excellent attention to detail.
• Thrive in a busy and fast paced environment.
• Have strong planning and prioritisation skills.
• Be able to work independently and use your own initiative.
• Demonstrate resilience and professionalism when dealing with sensitive matters.
• Be a supportive team player with excellent communication skills.

Responsibilities

• Safeguarding and Sensitive Information Management
• MARAC Coordination and School Liaison
• MAPPA Information Management
• MHISC Referral Processing
• Database and Case Management
• Call Handling, Triage and De-escalation
• Financial and Operational Support
• Financial Administration
• Problem Solving and Query Resolution
• Data and Systems Management

Skills

Excellent organisational skills

Attention to detail

Strong prioritisation

Independent working

Effective communication

Resilience

Education

Level 3 Business Administrator Apprenticeship

Tools

Mosaic (CRM)

Job description

Warwickshire County Council,

Are you an organised, resilient and proactive professional looking to make a difference?

Working alongside a dedicated team of 10 officers, you will play a vital role in supporting services that make a positive impact on the lives of children, young people and their families.

This is a fast paced and varied role where no two days are the same. We are looking for someone with excellent organisational skills, strong attention to detail, and the ability to effectively prioritise their workload. You will need to be confident working independently, using your own initiative to resolve issues and support the team in delivering a high-quality service.

Due to the sensitive nature of the work undertaken by the service, resilience, professionalism and the ability to handle confidential information with discretion are essential.

This is a unique opportunity to gain valuable workplace experience while completing a Level 3 Business Administrator Apprenticeship. You'll develop professional skills, build confidence, and gain insight into how Children's Services operates at the heart of safeguarding and supporting vulnerable children.

About You

You will:

• Be highly organised with excellent attention to detail.
• Thrive in a busy and fast paced environment.
• Have strong planning and prioritisation skills.
• Be able to work independently and use your own initiative.
• Demonstrate resilience and professionalism when dealing with sensitive matters.
• Be a supportive team player with excellent communication skills.

If you are looking for a rewarding role where your skills and commitment can make a real difference, we would love to hear from you.

Now is an exciting time to be part of our team as Warwickshire begins to embed our Families First teams who support the young people in our County. Our approach is about locality working, multi disciplinary and multi agency teams that support the whole family. Building strong partnerships with local services, Health, Police and Education.

If you want to build strong relationships and connections with families, join Warwickshire’s Children and Families service. Click here to find out more about Warwickshire County Council’s Children and Families Service.

Our Offer to you includes:

• Supportive managers who provide recognition and a robust supervision policy focussed on wellbeing and workload.
• We also offer a Refer a Friend package for some roles. Terms and Conditions apply
• Click here to download our Why work for Us Brochure

Duties of the role:

• Safeguarding and Sensitive Information Management

MARAC Coordination and School Liaison

Process, log and coordinate MARAC cases within strict timescales, ensuring highly sensitive domestic abuse information is shared securely and confidentially with partner agencies and Designated Safeguarding Leads (DSLs) in schools.

MAPPA Information Management

Handle and process high-level, and complex Multi-Agency Public Protection Arrangements (MAPPA) information concerning high-risk individuals and their victims. Maintaining the highest standards of confidentiality, professionalism and information governance.

MHISC Referral Processing

Manage the end-to-end administration of MHISC referrals, ensuring children and young people are referred to intervention providers as quickly as possible. Accurately record referrals, raise purchase orders, liaise with suppliers, process invoices, and maintain detailed records to support timely access to services and minimise unnecessary delays in intervention delivery.

Database and Case Management

Use Mosaic (CRM) daily to maintain accurate family records, log actions taken, extract reports and support the effective management of safeguarding and social care cases.

Call Handling, Triage and De-escalation

Act as a key point of contact for parents, carers and professionals seeking support, particularly where they are unable to contact their allocated social worker.

Strong communication skills, active listening and professional judgement to assess concerns, de-escalate sensitive situations and direct urgent matters to the appropriate duty worker, manager or specialist team.

Financial and Operational Support

Financial Administration

Manage financial transactions within Agresso, including raising purchase orders, processing invoices, monitoring payments, and maintaining accurate financial records.

Problem Solving and Query Resolution

Investigate and resolve complex financial queries independently by analysing historical records, reconciling data discrepancies and resolving purchase order and supplier account issues.

Data and Systems Management

Maintain accurate records, develop and manage detailed spreadsheets, and prepare high-quality documentation and reports for senior management as required.

For further information please see the Job Description and Person Specification below:

Business Support Apprentice

Working for Warwickshire – This is the difference you make

Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them!

At Warwickshire County Council we are committed to ensuring Warwickshire’s economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.

Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage – Warwickshire Pension Fund.

The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.

Click here to view the benefits at Warwickshire County Council.

Additional Information:

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.

Please note that as this is an apprenticeship linked to government funding, where eligibility for funding is in part based on prior learning and experience. Applicants must not already hold a Business Administration or Business Management qualification at Level 3 or above, and should not already have extensive experience (one year or more) of working in administrative roles. WCC reserves the right to reject applications from candidates deemed ineligible for funding.

For this campaign, we are working in partnership with the Fair Chance Programme.

What do we mean by 'Fair Chance'?

Our Fair Chance Employment Programme is an innovative and inclusive programme developed with Warwickshire employers to support them in making their recruitment process more flexible, more inclusive and ultimately more accessible to a wider talent pool of people who may have barriers accessing the job market.

We recommend submitting your application as soon as possible. We don't want to keep you waiting so we will be starting the initial shortlist and assessment process while the job advert is running. Please check your emails or applicant account via our jobs portal for any updates on your application

To discuss the role please contact Manj Sangha - [e-mail]

Closing Date: 1st September 2026

Interview Date: 10th September 2026

Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact [e-mail] and we will make every effort to meet your specific requirements.

Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce. See more