Systems and Data Assistant

WMJobs; Warwick; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Agile working

Generous annual leave

Pension scheme

Vivup benefits

Job summary

Warwickshire County Council is seeking a Workforce Assistant to provide first line support for core workforce systems (iTrent and Hornbill) by responding to customer queries and maintaining accurate records. You will support delivery of workforce services aligned with the people strategy.

The role requires analytical thinking, strong communication, and a proactive, collaborative attitude. Experience with MS Office and customer service is advantageous for success.

Qualifications

• Ability to analyse information and solve problems.
• Confident communicator, both verbally and in writing.
• Ability to work under pressure, meet deadlines and manage interruptions.
• Experience of handling manual or digital information.
• Familiarity with Microsoft Office and email.
• Positive attitude to teamwork and customer service.

Responsibilities

• Provide first line support for core workforce systems (iTrent and Hornbill) via CRM, phone and instant messaging.
• Analyse straightforward issues and escalate when specialist input is needed.
• Maintain accurate workforce system records and structures.
• Correct data quality issues and keep guidance materials up to date.
• Collaborate across the team and identify service improvements.

Skills

Analytical thinking

Strong communication

Teamwork

Customer service

Problem solving

Tools

Microsoft Office

Job description

Warwickshire County Council,

Help deliver accurate, customer-focused workforce systems support across Warwickshire County Council.

About The Team And The Role

The Workforce Information Systems team sits within the Pay & Systems Service, part of Workforce Services, supporting reliable, accurate and customer-focused services for our employees and traded customers.

As a Workforce Assistant, you will provide first line support for our core workforce systems, (iTrent and Hornbill), by responding to customer queries and maintaining accurate system records. Your role will support the delivery of workforce services that support our people strategy and service offer.

What You’ll Be Doing

• Support customers through our CRM System, phone and instant messaging.
• Analysing straightforward issues and escape where specialist input is needed.
• Maintain accurate workforce system records and structures.
• Correct data quality issues and keep guidance materials up to date.
• Work collaboratively across the team and identify service improvements.

What We’re Looking For

• Someone who can analyse information and solve problems.
• A confident communicator, both verbally and in writing.
• Ability to work under pressure, meet deadlines and manage interruptions.
• Experience of handling manual or digital information.
• Familiarity with Microsoft Office and email.
• A positive attitude to teamwork and customer service.

It’s a Bonus if you have:

• experience with HR information systems, databases, office or customer-service environments.

For further information please see the Job Description and Person Specification below;

Workforce Assistant- Pay and Systems

Working for Warwickshire –

This is the difference you make

Warwickshire County Council is a place where everyone feelsvalued, included, safe, supported,andwelcome. Our people are at the heart of this vision, could you be one of them!

At Warwickshire County Council we are committed to ensuring Warwickshire’s economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.

Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage – Warwickshire Pension Fund

The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.

Additional Information

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.

To discuss the role please contact Katie Bryne by emailing [e-mail]

Closing date: 24th August 2026

Interview date: W/C 7th September 2026

Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact [e-mail] and we will make every effort to meet your specific requirements.

Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce. See more