Systems Administrator

Allscreens Nationwide Ltd; West Bromwich; On-site; GBP 25,000 - 32,000; Full time

Job summary

Select Lifestyles Limited is seeking an administrator to support workforce systems across our care services, ensuring accurate user accounts and secure data handling. You will assist with budgets, timesheets and regulatory reporting, providing guidance to managers and colleagues.

The role requires attention to detail and strong IT skills in a busy care environment. The post holder will ensure GDPR compliance, maintain system documentation, and support improvements to workforce processes and data

Qualifications

• Experience with workforce systems and data management.
• Knowledge of GDPR and regulatory compliance in care settings.
• Strong IT skills and proficiency in MS Office applications.
• Experience in social care, healthcare or the voluntary sector is advantageous.

Responsibilities

• Administer user accounts across workforce systems.
• Set up, amend and remove employee system access per procedures.
• Support managers with workforce system queries and troubleshooting.
• Escalate technical issues to system suppliers and management.
• Produce routine workforce reports and support audits.

Skills

MS Office

Data analysis

Attention to detail

Communication

Tools

Microsoft Excel

Databases

Job description

Established in 2007, Select Lifestyles Limited provides support to adults with learning disabilities and complex needs within our residential homes, supported living schemes and day centres across the West Midlands.

To provide administrative support for workforce systems, ensuring user accounts and workforce information are maintained accurately, securely and in compliance with organisational policies, GDPR requirements and CQC regulatory standards. The postholder will support the effective operation of workforce systems used across care services and provide accurate workforce information to support operational, audit and compliance requirements.

Key Responsibilities

Systems Administration

Administer user accounts across company workforce and operational systems.

Set up, amend and remove employee system access in accordance with approved procedures.

Support managers and colleagues with workforce system queries and troubleshooting.

Escalate technical issues to system suppliers, IT providers or line management as appropriate.

Maintain system documentation, user guides and standard operating procedures.

Assist with system testing, upgrades and implementation of new functionality where required.

Update monthly service budgets, ensuring services are within approved financial limits

Monitor timesheets ensuring that they are completed accurately prior to payroll lockdown.

Workforce Data Administration

Maintain accurate workforce records across workforce systems and databases.

Extract, collate and validate workforce information from company systems.

Perform routine data quality checks and resolve discrepancies, escalating any complex issues.

Ensure workforce information is stored securely and handled in line with GDPR, Data Protection legislation and company policies.

Support the maintenance of workforce records required for safer recruitment, compliance monitoring and regulatory inspections.

Ensure workforce data supports service compliance with CQC and other regulatory requirements.

Reporting Support

Produce routine workforce reports using Microsoft Excel and approved reporting tools.

Support managers with rota, attendance, workforce and staffing information.

Assist in monitoring annual leave, sickness absence, training compliance and staffing records.

Prepare workforce information required for audits, inspections, regulatory returns and internal reporting.

Support the production of workforce metrics and key performance indicators.

Customer Support

Provide professional and timely support to system users across all services.

Assist with workforce systems training and guidance for managers and employees.

Promote good workforce data recording practices across the organisation.

Support colleagues in maintaining accurate information required for safe and effective care delivery.

General Responsibilities

Maintain confidentiality at all times and handle sensitive information appropriately.

Work in accordance with company policies, procedures and values.

Contribute to continuous improvement of workforce systems and administrative processes.

Good IT skills and confidence using Microsoft Office applications.

Strong attention to detail and accuracy.

Good communication and customer service skills.

Ability to organise and prioritise own workload.

Interest in HR, workforce systems, data analysis.

Experience of using Excel or databases.

Experience in social care, healthcare or the voluntary sector.

Knowledge of CQC requirements, reporting and regulatory compliance.

NB: This is not a complete statement of all duties and responsibilities of this post. The post holder may be required to carry out other duties in keeping with the nature of the post as directed by and agreed with their manager.