System Support Officer

Yorkshire Education Group; Wakefield; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Generous Annual Leave

Good Pension Scheme

Job summary

Yorkshire Education Group is seeking a Systems Support Officer to join the Business Systems team at Wakefield. You will support, administer, and develop College business systems and applications, and train users in their effective operation.

You will assist staff and students with the College’s VLE and eLearning technology, providing analysis and advice to improve business processes and system reliability. A methodical, communicative, and proactive approach is essential.

Qualifications

• Qualified to level 3 or above in a Business or IT related subject.
• GCSE English A*-C/9–4 or equivalent.
• GCSE Maths A*-C/9–4 or equivalent.
• Experience delivering training.
• Excellent communication skills.
• Methodical approach to tasks.
• Excellent problem-solving skills.

Responsibilities

• Providing assistance, analysis and advice to staff with regard to College business systems
• Developing applications and systems ensuring they meet the College’s business needs
• Provide assistance and support to staff and students with regard to use of the College’s VLE and associated eLearning technology

Skills

Training delivery

Excellent communication

Methodical approach

Problem-solving

Education

Level 3+ in Business/IT

GCSE English (A*-C/9-4)

GCSE Maths (A*-C/9-4)

Tools

VLE

Job description

We have a fantastic opportunity for a Systems Support Officer to join our Business Systems team.You will be part of a small, focussed team, who are responsible for ensuring the College’s systems are reliable, effective, and relevant to the business needs of the College.

As a Systems Support Officer, you will use your technical expertise and business process knowledge to support the implementation of the College’s Business System Strategy. You will be responsible for supporting, administering, and developing a variety of College business systems and applications, as well as training users in their effective operation.

This role will involve:

• Providing assistance, analysis and advice to staff with regard to College business systems
• Developing applications and systems ensuring they meet the College’s business needs
• Provide assistance and support to staff and students with regard to use of the College’s VLE and associated eLearning technology

As a Systems Support Officer,you should:

• Qualified to level 3 or above in a Business or IT related subject
• Hold GCSE grade A*- C / 9 – 4 in English or equivalent
• Hold GCSE grade A* - C / 9 – 4 in Maths or equivalent

You should also be able to demonstrate:

• Experience of delivering training
• Excellent communication skills
• Methodical approach to tasks
• Excellent problem-solving skills

For further details, please refer to the job description and person specification above.

See what we have to offer and come and join us. You won’t be disappointed!

Benefits include:

• Generous Annual Leave (30 days annual leave + bank holidays + 5 College closure days)
• Good Pension Scheme