Student Data Systems Specialist

Think FE Ltd; Gloucester; On-site; GBP 32,000 - 34,000; Full time

Benefits offered by this job

Pension: 6% matched contribution

Holiday: 32 days, increasing to 37, +3

Job summary

Think FE Ltd in Gloucester seeks a Student Data Systems Specialist to manage learner systems and data, oversee apprenticeship tracking and deliver first‑line support. You will translate business needs into practical system improvements and supervise a Student Data Systems Administrator.

The role includes training colleagues and maintaining data accuracy for funding compliance. The position is permanent, 37 hours per week, predominantly office-based, with a comprehensive holiday entitlement and a

Qualifications

• Experience supporting or administering systems.
• Advanced Microsoft Office skills, particularly Excel.
• Experience training users and producing training materials.
• GCSE English and Maths (grade 4/C) or equivalent.
• Strong problem-solving and organisational skills.
• Able to communicate technical information clearly to different audiences.
• Excellent attention to detail with a varied workload and minimal supervision.

Responsibilities

• Supporting, maintaining and administering learner systems, including apprenticeship tracking systems and ProMonitor.
• Managing first-line support requests and escalating technical issues.
• Troubleshooting system and data issues and informing users of progress.
• Training colleagues and developing user guidance and training materials.
• Gathering user feedback and recommending system and process improvements.
• Translating business requirements into system specifications.
• Working with software suppliers and IT teams to resolve issues.
• Supervising a Student Data Systems Administrator.

Skills

System support experience

Strong communication

Problem-solving

Organisational skills

Training users

Education

GCSE English and Maths (grade 4/C) or equivalent

Tools

Microsoft Office

Excel

Job description

Student Data Systems Specialist

Location: Gloucester, Gloucestershire

Salary: £31,500 – £33,500 per annum

Contract: Permanent, 37 hours per week

Working pattern: Predominantly office-based

Holiday: 32 days, increasing to 37 days after five years, plus 3 additional days during the Christmas closure

Pension: 6% matched contribution

The role

This is a varied position combining systems support, data administration, user training, process improvement and apprenticeship funding/invoicing.

You'll act as an important link between end users and technical teams, providing first-line support and turning operational requirements into practical system improvements. You'll also supervise a Student Data Systems Administrator and play a key role in ensuring apprenticeship financial and funding data is accurate and compliant.

Key responsibilities:

• Supporting, maintaining and administering learner systems, including apprenticeship tracking systems and ProMonitor


• Managing first-line support requests and escalating technical issues where appropriate


• Troubleshooting system and data issues and keeping users informed of progress


• Training colleagues and developing user guidance and training materials


• Gathering user feedback and recommending improvements to systems and processes


• Translating business requirements into system specifications


• Working with software suppliers and IT teams to resolve issues


• Supervising a Student Data Systems Administrator

What do you need?

• Experience supporting or administering systems


• Advanced Microsoft Office skills, particularly Excel


• Experience training users and producing training materials where appropriate


• At least Level 2/GCSE grade 4 (C) or equivalent in English and maths


• Strong problem-solving and organisational skills


• The ability to communicate technical information clearly to different audiences


• Excellent attention to detail and the ability to manage a varied workload with minimal supervision