System Support Engineer Hythe Early Friday finish

Office Angels; Hythe; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

20 days annual leave

Bank holidays

Cycle to work scheme

Company pension scheme

Free parking onsite

Work across infrastructure and dev

Exposure to a broad range of tech

Supportive team environment

Career progression

Job summary

Office Angels is recruiting a System Support Engineer to ensure smooth day-to-day operation of IT systems and infrastructure. You will provide technical support across the business, diagnose issues, and contribute to development and enhancements of company systems.

The role offers hands-on IT support with opportunities to work on software development projects using C#, .NET, and SQL, within a friendly, family-run environment in Hythe, Kent.

Qualifications

• Strong problem-solving abilities and attention to detail.
• Excellent organisational and time-management skills.
• Clear communication, both written and verbal.

Responsibilities

• Provide first-class IT support to users across all departments.
• Troubleshoot hardware, software, network and infrastructure issues.
• Set up new starters including user accounts, hardware and access.
• Maintain Windows-based environments and document technical steps.
• Monitor systems and identify opportunities for improvement.
• Assist with implementing new technologies and business systems.
• Develop reports and query data using SQL Server.

Skills

Problem solving

Organisational skills

Communication skills

Microsoft Office

Active Directory

Windows 10/11

Windows Server

Tools

VMware

Virtualised server environments

Job description

Are you passionate about IT and technology?

If so we've got a perfect Permanent opportunity for you. Our client would like to recruit a proactive and enthusiastic System Support Engineer to join their growing business. This is an exciting opportunity for someone who enjoys solving technical problems, supporting users, and getting involved in a wide range of IT projects.

Working closely with the IT Manager, you'll play a key role in ensuring the systems, infrastructure, and users are fully supported, helping the business operate efficiently and effectively. This role offers excellent variety, combining hands-on IT support with opportunities to work on software development projects using C#, .NET, and SQL.

Please find all the details below:

Job title: System Support Engineer

Your next Employer: A focused family-run business with a friendly management team plus a supportive and collaborative work environment.

Location: Hythe, Kent

Salary: Please call us on to discuss

Hours: Monday - Thursday 8am - 5pm, Friday 8am - 1pm

Reasons to work at our client:

• 20 days annual leave, increasing with service + Bank holidays
• Christmas shutdown
• Cycle to work scheme
• Company pension scheme
• Free parking onsite
• Opportunity to work across both infrastructure and software development projects.
• Exposure to a broad range of technologies and systems.
• A supportive team environment with opportunities to learn and develop.
• The chance to contribute to business improvements and technology innovation.
• Career progression within a growing and forward-thinking organisation.

The role:

As a System Support Engineer, your primary responsibility will be to ensure the smooth day-to-day operation of our IT systems and infrastructure. You'll provide technical support across the business, diagnose and resolve issues, and contribute to the ongoing development and enhancement of company systems.

In addition to IT support duties, you'll have the opportunity to work on software development projects, system improvements, reporting solutions, and business-critical applications.

Your key responsibilities would be to:

• Provide first-class IT support to users across all departments.
• Troubleshoot and resolve hardware, software, network, and infrastructure issues.
• Set up and commission new starters, including user accounts, hardware, and system access.
• Perform IT administration tasks across desktops, servers, and business systems.
• Assist with maintaining and supporting Windows-based environments.
• Create and maintain accurate technical documentation.
• Monitor systems and proactively identify opportunities for improvement.
• Support the implementation of new technologies and business systems.
• Participate in research and development projects for new IT solutions.
• Recommend hardware, software, and infrastructure improvements.
• Develop and implement business solutions using C# and .NET technologies.
• Produce reports and interrogate data using SQL Server.
• Ensure all company policies, health and safety procedures, and compliance requirements are followed.

You’ll be the perfect candidate for this role if you have the following skills and experience:

• Strong problem-solving abilities and a keen eye for detail.
• Excellent organisational skills with the ability to prioritise workloads effectively.
• Strong communication skills, both written and verbal.
• Knowledge of:
  • Microsoft Office and Microsoft 365
  • Active Directory
  • Windows 10/11
  • Windows Server environments

Desirable skills & experience:

• Previous experience in an IT Support or Service Desk role.
• Experience with:
  • Software installation and troubleshooting
  • Network infrastructure, including firewalls, VLANs, routing, and wireless technologies
  • VMware and virtualised server environments
  • Windows Server administration
• Programming experience in:
  • C#
  • .NET Framework
  • ASP WebForms / WinForms
• SQL Server experience, including reporting and data analysis.
• Experience using ticketing or job management systems.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.