System Support Engineer | Hythe | Early Friday finish

Office Angels; Hythe; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

20 days leave

Company pension

Cycle to work

Free parking

Christmas shutdown

Tech development opportunities

Job summary

Office Angels is recruiting a System Support Engineer in Hythe, Kent to join a friendly team. You will provide day-to-day IT support, troubleshoot infrastructure issues and assist on software development projects using C#, .NET, and SQL.

You’ll work closely with the IT Manager, helping to ensure systems run smoothly and securely, with opportunities for progression within a growing, family‑run business.

Qualifications

• Experience in IT support or Service Desk.
• Ability to diagnose and resolve hardware, software, network, and infrastructure issues.
• Strong communication and documentation skills.

Responsibilities

• Provide first-class IT support to users across departments.
• Troubleshoot and resolve hardware, software, network, and infrastructure issues.
• Set up new starters with user accounts, hardware and access.
• Maintain and support Windows-based environments and documentation.
• Support development projects using C#/.NET and SQL where needed.

Tools

Active Directory

Windows Server

Windows 10/11

Microsoft 365

VMware

SQL Server

C#/.NET (desirable)

Job description

Are you passionate about IT and technology?

If so we've got a perfect Permanent opportunity for you. Our client would like to recruit a proactive and enthusiastic System Support Engineer to join their growing business. This is an exciting opportunity for someone who enjoys solving technical problems, supporting users, and getting involved in a wide range of IT projects.

Working closely with the IT Manager, you'll play a key role in ensuring the systems, infrastructure, and users are fully supported, helping the business operate efficiently and effectively. This role offers excellent variety, combining hands-on IT support with opportunities to work on software development projects using C#, .NET, and SQL.

Job title:

System Support Engineer

Employer:

A focused family-run business with a friendly management team plus a supportive and collaborative work environment.

Location:

Hythe, Kent

Salary:

Please call us on (phone number removed) to discuss

Hours:

Monday - Thursday 8am - 5pm, Friday 8am - 1pm

Reasons to work at our client:

• 20 days annual leave, increasing with service + Bank holidays
• Christmas shutdown
• Cycle to work scheme
• Company pension scheme
• Free parking onsite
• Opportunity to work across both infrastructure and software development projects.
• Exposure to a broad range of technologies and systems.
• A supportive team environment with opportunities to learn and develop.
• The chance to contribute to business improvements and technology innovation.
• Career progression within a growing and forward-thinking organisation.

The role:

As a System Support Engineer, your primary responsibility will be to ensure the smooth day-to-day operation of our IT systems and infrastructure. You'll provide technical support across the business, diagnose and resolve issues, and contribute to the ongoing development and enhancement of company systems.

In addition to IT support duties, you'll have the opportunity to work on software development projects, system improvements, reporting solutions, and business-critical applications.

Your key responsibilities would be to:

• Provide first-class IT support to users across all departments.
• Troubleshoot and resolve hardware, software, network, and infrastructure issues.
• Set up and commission new starters, including user accounts, hardware, and system access.
• Perform IT administration tasks across desktops, servers, and business systems.
• Assist with maintaining and supporting Windows-based environments.
• Create and maintain accurate technical documentation.
• Monitor systems and proactively identify opportunities for improvement.
• Support the implementation of new technologies and business systems.
• Participate in research and development projects for new IT solutions.
• Recommend hardware, software, and infrastructure improvements.
• Develop and implement business solutions using C# and .NET technologies.
• Produce reports and interrogate data using SQL Server.
• Ensure all company policies, health and safety procedures, and compliance requirements are followed.

You'll be the perfect candidate for this role if you have the following skills and experience:

• Strong problem-solving abilities and a keen eye for detail.
• Excellent organisational skills with the ability to prioritise workloads effectively.
• Strong communication skills, both written and verbal.
• Knowledge of:
  • Microsoft Office and Microsoft 365
  • Active Directory
  • Windows 10/11
  • Windows Server environments

Desirable skills & experience:

• Previous experience in an IT Support or Service Desk role.
• Experience with:
  • Software installation and troubleshooting
  • Network infrastructure, including firewalls, VLANs, routing, and wireless technologies
  • VMware and virtualised server environments
  • Windows Server administration
• Programming experience in:
  • C#
  • .NET Framework
  • ASP WebForms / WinForms
• SQL Server experience, including reporting and data analysis.
• Experience using ticketing or job management systems.

Office Angels is an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels UK is an Equal Opportunities Employer.

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