System Support Analyst

CM recruitment; Greater London; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

20 days holiday

Wellbeing days

Birthday off

Volunteer day

Private medical cover

Familiarisation trips

Job summary

CM Recruitment in London is seeking a System Support Analyst to join our Application Support team, managing and resolving support requests for the organization's systems. You will troubleshoot issues and provide technical assistance to users across internal and external stakeholders.

Hybrid role with London offices, working 3 days on Tue, Wed and Thu, 09:00–17:30. Benefits include 20 days holiday, wellbeing days, a birthday off, volunteer day and private medical cover.

Qualifications

• 1–3 years experience in an IT Operations, or technical analyst role.
• Understanding of computer hardware, operating systems (Windows, macOS) and security best practices
• Clear written and verbal communication skills to support users and document solutions

Responsibilities

• Respond to support inquiries, classify and prioritise tickets, escalate issues and perform troubleshooting
• Providing technical assistance to both internal and external users
• Perform system troubleshooting, including manual or bulk data updates and user access adjustments

Skills

IT operations experience

Hardware & OS knowledge

Clear communication

Job description

Join this leading global adventure travel company within their Application Support team as a System Support Analyst managing and resolving support request for the organization systems.

System Support Analyst, Responsibilities

• Respond to support inquiries, classify and prioritise tickets, escape issues and perform troubleshooting
• Providing technical assistance to both internal and external users
• Perform system troubleshooting, including manual or bulk data updates and user access adjustments

System Support Analyst, Skills Required

• 1-3 years experience in an IT Operations, or technical analyst role
• A good understanding of computer hardware, operating systems (Windows, macOS), and security best practices
• Clear written and verbal communication skills to support users and document solutions effectively

Additional Information

• Paying circa £35K
• Hybrid with the London offices, working 3 days in on Tue, Wed and Thur. Working hours 09.00 - 17.30
• 20 days holiday, plus 3 wellbeing days, plus birthday off and 1 volunteerday
• Private medical
• Familiarisation trips